INTERNAL ONLY - Patient Financial Counselor

Action Behavior Centers - ABA Therapy for Autism; Texas; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO 10 days

10 paid holidays

2 flex days + tenure

Student loan repayment up to $600

Tuition discounts

DoorDash Pass

Job summary

Action Behavior Centers, LLC seeks a Patient Financial Counselor in Austin, TX to support ABC’s Revenue Cycle Management by communicating financial obligations to families and establishing monthly payment plans. The role requires reviewing benefits, MOOP estimates, and guiding families through the billing process.

You will coordinate with families on insurance changes, ensure accurate demographics, and assist with the Central Reach portal and charity care documentation while maintaining HIPAA

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2 years of related experience.
• Strong communication and scheduling skills.

Responsibilities

• Schedule meetings with new and existing patients to review insurance coverage and ABC policy responsibilities.
• Review verified benefits to confirm MOOP and patient financial responsibility for treatment.
• Explain the ABC billing process and how insurance and patient billing work.
• Confirm and update patient demographic data (phone, email, address, etc.).
• Assist families with Central Reach portal setup, notifications, and payment functions.
• Confirm charity care application submission and required documents.

Skills

High-volume work

Effective communication

Interpersonal skills

RCM knowledge

2 years experience

Education

High School Diploma

Bachelor’s degree in Business/Management or related area

Tools

Central Reach portal

Job description

Position: INTERNAL ONLY - Patient Financial Counselor

Location: AUSTIN, TX

Job Id: 35698

# of Openings: 1

ABC Story:

Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong serving thousands of children with ASD. Growth with intentionality: We have an intentional focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.

Summary:

Reporting to the Payment Posting Manager, this role supports the operations of the Action Behavior Centers, LLC (ABC) Revenue Cycle Management (RCMN) team to communicate all aspects of financial obligation to our patients. Goal of the position is to review the verified benefits and meet with individual families to establish expectation of patient financial responsibility, review the patient billing process and set up monthly payment plans.

Duties and Responsibilities:

• Schedule meetings with all new ABC patients and existing ABC patients that have had changes to their existing insurance coverage to review the impact of ABC policy related to their patient responsibility.
• Review the verified benefits with the family to confirm the Maximum Out of Pocket (MOOP) and the expected financial responsibility for treatment.
• Explain the ABC billing process to educate the family on how their insurance will be billed and how the patient billing process works.
• Confirm all patient demographic data and primary contact information (phone, email, address, etc.)
• Assist families with Central Reach patient portal set up, notification settings, and payment functions
• Review obligations of the family if there are any changes/updates to their employment or insurance coverage.
• Confirm completion and submission of charity care application and required supporting documentation.
• Contact patients as Coordination of Benefit (COB) issues arise based on communication from the RMC team or directly from the payors.
• Handle all communications with families in a courteous and professional manner, interact with sensitivity and be responsive to their individual needs.
• Receives and places telephone calls in a skillful manner using appropriate language.
• Handle all telephone requests with courtesy, accuracy, and respect for confidentiality while following all HIPAA regulations for privacy.
• Perform miscellaneous job-related duties as assigned.

Knowledge, Skills and Abilities Required:

• Ability to manage high volumes of work and organize/maintain a schedule independently.
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Understanding of the RCM process overall preferred but not required.
• High School Diploma required, Bachelor’s Degree in Business/Management or related area (or current enrollment in a similar program) preferred.
• 2 years’ experience related to the duties and responsibilities specified.
• 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure
• Student Loan Repayment Employer Contributions
• Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare
• Door Dash Pass and Regional Night of Honors
• Up to $600 Student Loan Repayment Options & Tuition Discounts

Additional Rewards:

• Professional development: we want to pour into you as you pour into ABC
• Leadership opportunities: To be the best, we have to continually keep learning and you get to push yourself here to learn more and take on more responsibilities, and show what you can do!
• 401K Retirement Plans with company matching

See what others have said when they made the decision to grow with us!

ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.