INTERNAL ONLY - Patient Financial Counselor

Action Behavior Centers - ABA Therapy for Autism; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

10 Days of PTO

10 Paid Holidays

Student Loan Repayment Employer Contri

Maternity/Paternity Award of up to $3,

Door Dash Pass and Regional Night of

Up to $600 Student Loan Repayment &?

Job summary

Action Behavior Centers, LLC (ABC) is seeking a Revenue Cycle Specialist to support the RCM team in communicating all aspects of financial obligation to families. The role focuses on reviewing verified benefits, MOOP, and establishing patient financial responsibility, while guiding families through the billing process and setting up monthly payment plans.

Reporting to the Payment Posting Manager, you will ensure accurate patient data, assist with Central Reach portal setup, and coordinate with

Qualifications

• High School Diploma or higher required; bachelor's preferred.
• 2 years’ experience in related duties.

Responsibilities

• Schedule meetings with new and existing patients to review insurance impact.
• Review verified benefits to confirm MOOP and patient responsibility.
• Explain billing process to families and how insurance is billed.
• Confirm patient demographic data and primary contact info.
• Assist families with Central Reach portal setup and payments.
• Coordinate with COB issues and communicate with families per HIPAA.

Skills

Time management

Effective communication

Interpersonal skills

RCM knowledge

Education

High School Diploma

Bachelor's Degree in Business/Management

Tools

Central Reach

Job description

ABC Story

Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong serving thousands of children with ASD. Growth with intentionality: We have an intentional focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.

ABC Story

Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong serving thousands of children with ASD. Growth with intentionality: We have an intentional focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.

Summary

Reporting to the Payment Posting Manager, this role supports the operations of the Action Behavior Centers, LLC (ABC) Revenue Cycle Management (RCMN) team to communicate all aspects of financial obligation to our patients. Goal of the position is to review the verified benefits and meet with individual families to establish expectation of patient financial responsibility, review the patient billing process and set up monthly payment plans.

Duties And Responsibilities

• Schedule meetings with all new ABC patients and existing ABC patients that have had changes to their existing insurance coverage to review the impact of ABC policy related to their patient responsibility.
• Review the verified benefits with the family to confirm the Maximum Out of Pocket (MOOP) and the expected financial responsibility for treatment.
• Explain the ABC billing process to educate the family on how their insurance will be billed and how the patient billing process works.
• Confirm all patient demographic data and primary contact information (phone, email, address, etc.)
• Assist families with Central Reach patient portal set up, notification settings, and payment functions
• Review obligations of the family if there are any changes/updates to their employment or insurance coverage.
• Confirm completion and submission of charity care application and required supporting documentation.
• Contact patients as Coordination of Benefit (COB) issues arise based on communication from the RMC team or directly from the payors.
• Handle all communications with families in a courteous and professional manner, interact with sensitivity and be responsive to their individual needs.
• Receives and places telephone calls in a skillful manner using appropriate language.
• Handle all telephone requests with courtesy, accuracy, and respect for confidentiality while following all HIPAA regulations for privacy.
• Perform miscellaneous job-related duties as assigned.

Knowledge, Skills And Abilities Required

• Ability to manage high volumes of work and organize/maintain a schedule independently.
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Understanding of the RCM process overall preferred but not required.

Minimum Job Requirements

• High School Diploma required, Bachelor’s Degree in Business/Management or related area (or current enrollment in a similar program) preferred.
• 2 years’ experience related to the duties and responsibilities specified.

Perks

• 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure
• Student Loan Repayment Employer Contributions
• Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare
• Door Dash Pass and Regional Night of Honors
• Up to $600 Student Loan Repayment Options & Tuition Discounts

Additional Rewards

• Professional development: we want to pour into you as you pour into ABC
• Leadership opportunities: To be the best, we have to continually keep learning and you get to push yourself here to learn more and take on more responsibilities, and show what you can do!
• 401K Retirement Plans with company matching

Our Community & Culture

• Instagram: https://instagram.com/actionbehaviorcenters
• Facebook: https://facebook.com/actionbehaviorcenters

See what others have said when they made the decision to grow with us!

Glassdoor

LinkedIn

ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.

@Copyright 2026