(INTERNAL ONLY) CRIMINAL JUSTICE COORDINATION - COMMUNITY RESOURCE COORDINATOR
EP ENERGY
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Job summary
El Paso County seeks a Community Resource Coordinator to collaborate with homeless and justice-involved populations, migrant coordination, and partner agencies to address the broad range of community needs. You will coordinate services, build relationships with law enforcement, schools, and nonprofits, and ensure access to community resources for clients.
The role emphasizes data accuracy, confidentiality, and the ability to manage multiple priorities in a fast-paced environment.
Qualifications
- Bachelor’s degree in social work or related field plus 1 year case management experience; 2 years in target populations preferred.
- Experience with migrants, homeless, justice involved, or low-income populations preferred.
- Valid driver's license and acceptable driving record.
- Ability to access County network with personal mobile device by start date.
Responsibilities
- Identify local resources and coordinate transition from jail to reentry services.
- Establish relationships with government, nonprofit providers and community partners.
- Coordinate information flow and eligibility for community reentry services.
- Conduct regular meetings with case managers and review programs.
- Maintain data entry and reports for HMIS/HUD monthly reporting.
Skills
Education
Tools
Job description
This position is for current El Paso County employees ONLY*
This position is for current El Paso County employees ONLY*
Bachelor’s degree in social work, behavioral science, human services or related degree, plus a minimum of one (1) year of experience in adult case management and program development, community outreach, volunteer coordination, with two (2) years of experience working with migrants, the homeless, justice involved or a low income population preferred.
Or any other equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Must have or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.
In order to access the County’s network and systems, a personal mobile smart device is required by the hire start date.
- Identifies local resources available for transitional resources for jail inmates and coordinates the transition from jail to appropriate resources that best fit the needs of the inmates;
- Reaches out to governmental, faith-based, nonprofit service providers and local business; establishes and maintains collaborative working relationship with community resource providers; provides extended outreach resources available to El Paso County’s homeless and justice involved population;
- Coordinates the flow of information on inmates eligible for community reentry services information from the El Paso County Jail;
- Acts as liaison to and builds strong relationships with law enforcement personnel, City and County officials and departments, County Reentry personnel, community providers, schools, labor organizations, non-profits, businesses, and civic groups;
- Facilitates and coordinates supportive activities with homeless providers, law enforcement agencies and other community partners, including employment assistance programs, job readiness training, financial education, and parenting and life skills;
- Reviews programs and eligibility requirements, conducts outreach to current and potential partner agencies; monitors social action, data collection and program evaluation;
- Conducts regular meetings or case conferences with case managers; coordinate efforts to build a comprehensive understanding of individual homeless agencies and/or justice involved reentry client and their needs;
- Conducts cross training and cross-orientation of staff from partner agencies serving El Paso County homeless and justice involved reentry clients and those participating in supportive housing programs to promote a shared knowledge and understanding of available community resources;
- Conducts interviews of various types of clientele as assigned, to include justice-involved and homeless individuals; determines eligibility for services; makes appropriate referrals; completes necessary paperwork; enters data utilizing systems;
- Assists clients by managing use of services, and expediting service delivery through linkage activities;
- Completes data entry of relevant demographic and legal information in databases and spreadsheets to ensure accurate and real time availability of information about status of cases;
- Maintains quality assurance of case files;
- Conducts re-arrest checks and notifies appropriate staff on participant status;
- Completes database quality assurance audits; ensures program data is entered according to program standards and timelines;
- Provides participant support to facilitate engagement in services;
- Collects, tracks and enters data into HMIS for monthly HUD reporting;
- Collects information for high utilizer database for monthly reporting to stakeholders;
- Interprets and applies regulations for grants in an accurate manner;
- May, upon request, generate reports for meetings with government officials and/or other community stakeholders;
- May perform duties that include outreach, prevention and risk reduction, crisis intervention, and benefits counseling;
- Ensures the Chief Administrator and the Commissioners Court are informed regarding community issues related to the impact the homeless/re-entry population has on the community, and the impact the community has on the homeless/re-entry population;
- Maintains a positive, welcoming attitude and outstanding internal/external customer service skills, including handling difficult issues with sensitivity; Maintains the ability to conduct oneself in a professional manner at all times and to communicate effectively and appropriately with a variety of people from many cultures and diverse backgrounds;
- Maintains a high degree of flexibility and performs other related duties as required;
- Maintains a high level of honesty, integrity and ethics both on and off duty, complying with all county and department policies;
- Maintains a positive team atmosphere and works well with others; participates in team building exercises and nurtures positive relationships with colleagues and coworkers;
- Attends and participates in meetings, trainings, orientations and information sessions;
- Stays abreast of new trends and innovations in the field;
- Substitutes, if assigned, for coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;
- Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and
- Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.
Performs other duties as assigned.
Travels as assigned.
As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.
The Community Resource Coordinator works in coordination with a variety of community services providers and clients, to include homeless providers, jail and justice initiatives, re-entry services, migrant coordination, law enforcement and other partner agencies and staff to address the broad array of community and client needs. The resource coordinator may work at a variety of locations.
Reports to: Department Head, or designee
Directs: This is a non-supervisory position
Other: Works closely with the Community Outreach Coordinator (Migrant Services); has frequent contact with Jail staff, defense attorneys, program participants, and criminal justice personnel, agency staff, and county and city program staff, general public, and other county employees.
Knowledge of: local resources in the El Paso County area; the judicial system, individual, family and group casework theory and techniques; interviewing techniques; and compensation programs; English usage, grammar, punctuation and spelling; techniques for effective interpersonal communications; modern office procedures, methods and computer equipment to include Windows and Microsoft based products.
Skill/Ability to demonstrate a strong commitment to providing support to our neighbors in needs; work effectively in a multi-cultural environment with youth, families, staff and support agencies; handle high level of stress; present competence to perform and observe behavior; schedule, supervise; establish and maintain cooperative and effective relationships with those contacted during the course of work; learn the organization, procedures and operating details of the County department to which assigned; demonstrate strong organizational skills; experience prioritizing projects and working on several projects simultaneously with interruptions; efficient and accurate in completing tasks as required; attending to detail, and able to anticipate and meet deadlines while working under pressure of multiple and changing priorities; prepare and maintain appropriate records and general reports; verify and cross check files and data; understand and carry out both oral and written directions; set and observe appropriate boundaries with clients and maintain good judgment in diverse circumstances; possess well developed, decision making skills, attention to detail with a high level of accuracy; excel in a diverse, collaborative team environment; a high level of interpersonal skills to handle sensitive and confidential client, donor, and employee information and situations; multi-task and remain calm in demanding and unpredictable situations; understand various agency operations and procedures; maintain a professional, customer service-oriented attitude; possess excellent diplomacy, poise, and social skills to deal with individuals facing a wide range of problems including uncertain immigration status, mental illness, physical disabilities, substance abuse, HIV/AIDS, trauma, homelessness, and unemployment; develop rapport, provide information, and refer with sensitivity to cultural issues; work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand; display a high level of initiative, effort and commitment towards completing assignments efficiently; operate with purpose, urgency, and accuracy in a fast paced, deadline-driven environment; maintain confidentiality and have the ability to exercise a high level of judgment/discretion; possess excellent time management; work with minimum supervision; operate personal computer using standard office operating software and general office equipment; maintain filing systems; type at least 50 wpm and accurately enter data; Pass a Criminal Background Check; Bilingual (English-Spanish) required;
Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:
- Demonstrate regular and reliable attendance;
- Work well with others and participate fully in a team oriented environment;
- Interface with other employees and customers in a courteous and respectful manner;
- Maintain strict confidentiality;
- Project positive support of their department and all county organizations at all times; and,
- Maintain and enhance the County's commitment to customer service excellence
El Paso County offers a very comprehensive benefit package (some benefits may not apply to part time or temporary employees) consisting of the following:
16 holidays per year as recognized.
Accruals are credited on a biweekly basis and available for use as it is accrued after 6 months of continuous service. Year to year carry-over accruals are limited to twice the employee's annual rate. Part-time employees accrue vacation at half the rate of full-time employees.
10 days (1 through less than 5 years of service)
15 days (5 through less than 15 years of service)
20 days (15 years of service or over)
Accruals are credited on a biweekly basis and available for use as it is accrued after 3 months of full time service. Employees accrue 15 days of sick leave per year.
Military Leave – 15 days of paid leave per fiscal year for active military service
Bereavement Leave – 3 days of paid leave for the death of an immediate family members and 4 hours for other family members and friends.
No Discounts
EE Only $5.34
EE & Spouse $145.30
EE & Children $101.93
EE & Family $200.09
6% Wellness Discount
EE Only - $5.02
EE & Spouse - $136.58
EE & Children - $95.81
EE & Family - $188.09
No Discounts
EE Only - $35.70
EE & Spouse - $226.41
EE & Children - $174.96
EE & Family - $322.25
6% Wellness Discount
EE Only - $33.56
EE & Spouse - $212.83
EE & Children - $164.46
EE & Family - $302.92
Retirement benefits are provided by the Texas County and District Retirement Fund (TCDRS). Regular employees become a member of TCDRS upon hire. All regular employees are required to contribute 7% to the retirement fund and the County matches 250% upon eligible retirements.
Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program.
Full-time County employees are provided a basic life insurance benefit of $10,000 life insurance at no cost. Supplemental coverage is available for additional fees.
The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period above 90 days.
The Short-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period shorter than 90 days.
Employees who retire from the County are eligible to continue Health Insurance at the rate set by the El Paso County Risk Pool Board.
Employees are enrolled in an Employee Assistance Program that provides a variety of counseling services.
The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.
Reimbursement of $15 per month for 6 months of continuous gym usage.
Reimbursement up to $2000 per calendar year for eligible education expenses.
The Employee Fitness and Wellness Center opened in October 2021 at the County Courthouse. The cost is $5 per employee per month.
- 01
Which of the following best describes your highest level of education in social work, behavioral science, human services or related field?
- High School Diploma or equivalent
- 30 to less than 60 college credits
- More than 60 college credits
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree
02
Which of the following best describes your experience in adult case management, program development, community outreach, and volunteer coordination?
- No experience
- Less than a year of experience
- 1 to less than 2 years of experience
- 2 to less than 3 years of experience
- 3 to less than 4 years of experience
- 4 to less than 5 years of experience
- More than 5 years of experience
03
Which of the following best describes your experience in working with migrants, the homeless, justice involved or a low income population?
- No Experience
- Less than 6 months experience
- 1 to less than 2 years experience
- 2 to less than 3 years experience
- 3 to less less than 4 years experience
- 4 to less than 5 years experience
- 5 to less than 6 years experience
- More than 6 years experience
04
This posting is for internal candidates only. Are you a current El Paso County employee?
- Yes
- No
05
Do you possess a valid driver's license with a driving record acceptable to the County of El Paso?
- Yes
- No
06
I UNDERSTAND In order for my application to be considered complete, I must answer all the questions in this application. Incomplete or illegible applications will be rejected. A résumé and/or other documents WILL NOT be accepted in lieu of a completed application. Comments such as "See Résumé" are not acceptable and will result in the application being considered incomplete.
- Yes
- No
- Required Question
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