(Internal Only) Case Coordinator (Secondary)

Blue Ridge Behavioral Healthcare; Roanoke (VA); On-site; USD 41,400 - 50,600; Full time

Job summary

Blue Ridge Behavioral Healthcare is looking for a Case Coordinator to manage daily functions in Emergency Services.

Responsibilities include answering crisis calls, liaising with community partners, and entering data into their health record system.

Applicants must have a Bachelor's degree in a human services field, with QMHP licensure required. Salary is set at $23/hour.

Qualifications

• Bachelor's degree in a human services field or related experience.
• One year of experience in a community mental health setting.
• QMHP licensure required.
• Must complete CPSC credential within 9 months.

Responsibilities

• Manage daily functions of Emergency Services including crisis line.
• Enter client data into the electronic health record system.
• Communicate with community stakeholders regarding ongoing cases.
• Assist in obtaining necessary authorizations.

Skills

Crisis intervention

Client communication

Data entry

Collaboration with community partners

Education

Bachelor's degree in a human services field

Job description

(Internal Only) Case Coordinator (Secondary)

Company Summary

At Blue Ridge Behavioral Healthcare, Hope is Spoken Here. Our mission is to provide quality, community-based services that prevent and address mental health disorders, developmental disabilities, and substance use disorders.

We put people first-ensuring every individual is treated with dignity and respect while providing flexible, affordable, and timely services.

Join us in making a meaningful difference in the lives of those we serve as a Case Coordinator. This is a secondary position for internal BRBH employees only.

Position Summary/Responsibilities

The Case Coordinator will help to manage the daily functions of Emergency Services, including answering the crisis line phone, triaging phone calls to ensure appropriate prioritization, and communicating/collaborating with community partners regarding individual crisis cases. Responsibilities include:

• May provide support and problem solving with crisis line callers as first point of intervention.
• Enter client data and services into the electronic health record (EHR) system, including admission information, Uniform Preadmission Screening Form, Admission Registration.
• Research previous documentation in the EHR and relay information to the preadmission screening therapist.
• Liaison and consult with community stakeholders (e.g., law enforcement, hospital staff, magistrate), community providers, and other BRBH staff regarding ongoing cases.
• Assist in obtaining necessary authorizations and acquiring client signatures.
• Assists with bed searches for individuals needing inpatient hospitalization, including transmitting all required documentation for hospital admission determination.
• May assist in providing crisis intervention to individuals, including identifying protective factors and drafting safety plans

Hiring Range

The anticipated base salary for this position is $23/hour. Actual compensation offered within this range will be determined based on the candidate's experience, education, qualifications (knowledge, skills, and abilities), geographic location, complexity of role, and other relevant business considerations. We kindly ask that candidates do not discuss compensation until after an offer of employment is extended.

Requirements

• Education: Bachelor's degree in a human services field such as psychology, social work, special education, counseling, human development or family and child development or a bachelor's degree in an unrelated field plus 3,000 hours of relevant clinical experience
• Experience: One (1) year experience in community mental health setting.
• Licensure/Certifications: QMHP required. Must complete Certified Preadmission Screening Clinician (CPSC) credential within 9 months from date of hire.
• Background Check: Fingerprints, State and FBI criminal record reports, drug test, and central registry report will be required upon selection.
• Safe Driving Record: This position requires transporting clients or driving agency vehicles. Candidates must have a good driving record, which is defined as no more than two moving violations in the last three years and no criminal moving violations in the last five years.

Special Work Conditions

While performing the duties of this job, the employee will often sit, stand, walk, bend, stoop, climb, crawl, and reach above their head. Use of hands for placing and pulling objects. The employee frequently lifts and/or carries up to 20 pounds and pushes/pulls up to 20 pounds. Specific vision abilities required by this job include close vision (computer and research). Specific hearing required by this job includes normal tones. Local travel up to 15%.

EOE Statement

Blue Ridge Behavioral Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation general identify or expression, or any other characteristic protected by federal, state, or local laws.