Internal IT Support Engineer II

Harbor IT; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Harbor IT is seeking a Level 2-3 Internal IT Support Engineer to join our global IT team. You will work on advanced endpoint setup, remote troubleshooting, and platform optimization, especially during migrations as we integrate acquired companies’ systems and teams.

The role requires hands-on experience with Entra Domain Join, Intune, profile migrations, and RMM tools, with the ability to support users remotely across multiple time zones.

Qualifications

• Proven experience in Level 2-3 IT support roles, particularly in MSP or enterprise environments.
• Experience with Entra ID (Azure AD) Domain Join, Microsoft Intune, device management and MDM.
• Profile migration tools and techniques for onboarding and offboarding.
• Experience with RMM platforms (Datto, N-Able, ConnectWise).
• Microsoft 365 services: Exchange Online, Teams, SharePoint, OneDrive.
• Microsoft Security Center and basic Azure administration.
• Scripting and automation: PowerShell and Python.
• Excellent remote troubleshooting and customer service skills.
• Ability to work independently in a remote environment.

Responsibilities

• Endpoint Configuration & Migration: Set up machines with Entra Domain Join and deploy Intune policies.
• Migration support: perform user profile migrations during onboarding and transitions.
• Remote troubleshooting: Tier 2-3 support for hardware, software, and network issues across Windows, Linux & macOS.
• Platform engineering & RMM management: monitor endpoint health with Datto, N-Able, ConnectWise; apply patches and security settings.
• Security & compliance: manage security protocols with Microsoft Security Center; ensure internal/external standards.
• System integration: assist in data/profile migration during integration sprints; document workflows.

Skills

Entra ID/Azure AD Domain Join

Microsoft Intune

Profile migration

RMM platforms

Microsoft 365

Security Center/Azure

Scripting (PowerShell/Python)

Remote troubleshooting

Independent work

Tools

Datto RMM

N-Able

ConnectWise

Job description

Description

Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support.

Position Overview

We are seeking a highly skilled and proactive Level 2-3 Internal IT Support Engineer to join our global IT team. This role focuses on advanced endpoint setup, remote troubleshooting, and platform optimization, particularly during user migrations and company transitions as we integrated acquired companies’ systems and teams into Harbor IT. The ideal candidate will have hands-on experience with Entra Domain Join, Intune device management, profile migrations, RMM tools, and security platforms, with a strong ability to support users remotely across multiple time zones.

Key Responsibilities

Endpoint Configuration & Migration Support

• Set up and configure machines using Entra Domain Join for secure identity and access management.
• Deploy and manage Intune policies for device compliance, application deployment, and security enforcement.
• Perform user profile migrations during onboarding/offboarding and company transitions.
• Ensure seamless data transfer and system continuity during user migrations.
• Shipping and setup of laptops and machine peripherals

Remote Troubleshooting & Technical Support

• Provide Tier 2-3 remote support for hardware, software, and network issues across Windows, Linux & macOS.
• Troubleshoot complex issues related to device enrollment, policy application, and user access.
• Collaborate with users to resolve migration-related challenges and ensure a smooth transition experience.
• Evaluate existing procedures and suggest efficiency improvements

Platform Engineering & RMM Management

• Monitor and maintain endpoint health using Remote Monitoring & Management (RMM) tools such as Datto, N-Able, or ConnectWise.
• Apply patches, updates, and security configurations to maintain platform stability and compliance.
• Document system configurations, migration procedures, and troubleshooting workflows.

Security & Compliance

• Implement and manage security protocols using Microsoft Security Center and other endpoint protection tools.
• Conduct regular audits to ensure compliance with internal and external security standards.
• Support identity and access controls across Microsoft 365 and Azure environments.

System Integration

• Gather supporting materials for analysis for targeting data, profiles and systems to be migrated during integration sprints
• Utilize existing tools and developing new tools to streamline migration of various tools such as RMM, Documentation Management and BCDR

Qualifications

Proven experience in Level 2-3 IT support roles, particularly in MSP or enterprise environments.

Strong proficiency in:

• Entra ID (Azure AD) Domain Join
• Microsoft Intune: device management, compliance, app deployment, and mobile device management (MDM)
• Profile migration tools and techniques
• RMM platforms (Datto, N-Able, ConnectWise)
• Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive
• Microsoft Security Center and basic Azure administration
• Scripting and automation experience, including PowerShell and Python

Excellent remote troubleshooting and customer service skills

Ability to work independently and manage tasks in a remote environment

Preferred Qualifications:

• Microsoft Certifications (e.g., MS-900, MD-102, AZ-900, SC-900)
• Experience supporting user migrations during company transitions.
• Familiarity with ITIL practices and service desk workflows.
• Experience in a Managed Services Provider (MSP) environment.