Internal Customer Success Manager (INS890)

Hire Overseas; Ohio; À distance; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

USD pay (bi-monthly)

Paid Time Off

Holidays

100% remote setup

US business hours availability

Referral-driven growth

Résumé du poste

Hire Overseas is seeking an Internal Customer Success Manager to own post-sale client relationships across our offshore staffing platform. You will run check-ins, vet candidates, coordinate placements, and help clients hire overseas talent while turning results into referrals.

This fully remote role requires availability during US business hours and a proactive, ownership-driven mindset. You will work directly with founders and help scale a referral-driven, high-growth client base.

Qualifications

• High critical thinking with the ability to form a clear view and defend it.
• Full ownership mindset; own client outcomes until solved.
• Relevant experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication; strong messages trump generic ones.
• Responsive by nature and able to keep clients prioritized.
• Comfortable growing into a role with increasing scope.

Responsabilités

• Be the primary post-sale contact for existing clients and own the relationship throughout engagement.
• Join kickoff, check-in, and escalation calls and manage client relationship through all stages.
• Run regular check-ins and spot problems with placed contractors before clients notice.
• Fix issues promptly and avoid letting things drop.
• Respond to client messages during US business hours as a baseline.
• Evaluate and present top candidates surfaced by recruiting and coordinate interviews.
• Own the quality of every candidate presented to clients.
• Proactively identify when a client is ready to hire again and pursue referrals.
• Encourage reviews and introductions to fuel growth and repeat business.

Connaissances

Critical thinking

Ownership mindset

Customer success experience

Account management

Clear written communication

Growth mindset

Description du poste

We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. You will be the person clients go to after the sale, running check‑ins, vetting and presenting candidates, coordinating placements, spotting problems before clients do, and turning happy clients into rehires, reviews, and referrals.

This role was built to free up a co‑founder who has been handling it directly. Nearly all of the company's growth comes from referrals and repeat clients, which means the existing client base is the most important thing in the business, and this role exists to look after it. This is a small team with direct access to both founders and no layers between you and the decisions that matter. If you have high critical thinking, take full ownership of client outcomes, and want a role that grows as fast as you do, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours with responsiveness outside core hours when clients need you
• Work directly with both co-founders of a fast-growing offshore staffing company with a strong referral‑driven client base
• High‑ownership role that grows with you as the company scales

What You'll Work On

Client Relationship Management

• Be the primary point of contact for existing clients after the sale
• Join kickoff, check‑in, and escalation calls and own the client relationship through every stage of the engagement
• Run regular check‑ins across every active account and spot problems with a placed contractor before the client does
• Fix issues when they arise without waiting to be told and without letting things drop
• If a client messages at 9pm, you reply; responsiveness is a baseline, not a stretch

Candidate Vetting and Placement

• Evaluate the top one to five candidates surfaced by the recruiting team per role and decide who is strong enough to present
• Tell the difference between a strong candidate and one who just interviews well
• Present your picks to clients, coordinate interviews, handle feedback, and close the placement
• Own the quality of every candidate that goes in front of a client

Growth and Retention

• Spot when a client is ready to hire again before they ask and bring it to them proactively
• When a client is happy, ask for a review and an introduction; most of the company's growth depends on it
• Mark first placements, milestones, and good moments with thoughtful, personalized gestures
• Turn client satisfaction into long‑term relationships, repeat business, and referrals

What You Bring

• High critical thinking with the ability to form a clear view, defend it, and apply it to both candidate evaluation and client problem‑solving
• Full ownership mindset; if a client is unhappy, it is your problem until it is solved
• Relevant experience in customer success, account management, staffing, or recruiting
• Clear, real, personal written communication; a genuine message beats a polished generic one every time
• Responsive by nature with the ability to keep clients feeling prioritized without being chained to a desk
• Comfortable growing into a role without a playbook being handed to you; the job will get bigger and you want it to

Nice to Have

• Background in staffing, recruiting, or offshore hiring
• Experience in a small, founder‑led company where you had direct access to leadership and real ownership of outcomes
• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa

If you take full ownership of client relationships, can tell a strong candidate from one who interviews well, and want to be the person that a growing offshore staffing company's most important clients rely on, this role gives you the access, the ownership, and the direct impact to do your best work.