Internal Communications Specialist

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 109,000 - 131,000; Full time

Benefits offered by this job

All Hands experience

Merger/Acquisition change experience

Video content production

Analytics platforms familiarity

Job summary

United States Digital Space LLC is seeking an Internal Communications Specialist/Manager to drive global employee communications. You will own All Hands planning, coordinate messaging across channels, and partner with senior leaders to ensure clarity and alignment with our mission and culture.

The role requires 3+ years in internal communications, exceptional writing, and strong project management. You will work onsite 3 days per week at our San Francisco hub, in a fast-paced, collaborative

Qualifications

• Exceptional writing and editing skills for diverse audiences.
• Strong project management and organizational abilities.
• Excellent judgment and discretion with confidential information.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Plan and execute company-wide All Hands meetings and employee events, including agenda development and logistics.
• Collaborate with senior leaders to align on themes, timing, and content for communications.
• Draft and edit communications for Slack, presentations, and internal documentation.
• Own recurring programs: newsletters, leadership summaries, and employee updates.
• Maintain editorial calendars aligned to milestones and cultural moments.
• Support communications during organizational change with clear context for employees.
• Develop manager guidance and FAQs to support initiatives and rollouts.
• Improve consistency and scalability of internal communications through templates and processes.
• Measure engagement and use feedback to optimize reach and resonance.

Skills

Writing & editing

Project management

Interpersonal skills

Independent work

Job description

Why join us

the company is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, the company enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. the company’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on the company, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at the company allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

People at the company

The People team at the company builds the systems, programs, and culture that allow every the company employee to do the best work of their career. We move fast, operate with an owner's mentality, and believe that how we communicate internally is a reflection of who we are as a company. From All Hands to leadership announcements to culture-defining moments, we shape the employee experience with the same precision and ambition we bring to everything else at the company.

What you'll do

As an Internal Communications Specialist/Manager at the company, you will be the engine behind how our company communicates internally — ensuring employees across the globe are informed, aligned, and engaged. You'll own the coordination and execution of our company-wide All Hands meetings, while also developing and distributing communications across a variety of channels that keep employees connected to our mission, strategy, and culture. This role requires equal parts operational rigor and creative storytelling, and the ability to influence without authority in a fast-paced environment.

Must be willing/able to work onsite 3 days/week at our San Francisco hub office.

Responsibilities

• Support the planning and execution of company-wide All Hands meetings and other employee events, including agenda development, speaker coordination, content review, production logistics, day-of execution, and post-event follow-up.
• Partner closely with senior leaders and key stakeholders to align on themes, timing, and content for key employee communications and events.
• Draft and edit a wide range of content including Slack announcements, presentations, employee resources, leadership communications, and internal documentation.
• Own recurring communications programs and business rhythms, including All Hands follow-ups, leadership summaries, newsletters, and employee updates.
• Maintain editorial calendars and communication plans that map to key business milestones, company priorities, and cultural moments.
• Support communication strategies during periods of organizational change and transformation, ensuring employees have the context and clarity they need to navigate change.
• Develop manager guidance, employee FAQs, and communication plans to support key company initiatives and rollouts.
• Improve communication consistency, structure, and scalability across teams through templates, processes, and best practices.
• Measure and analyze the effectiveness of internal communications through engagement metrics and employee feedback, using data to continuously improve reach and resonance.

Requirements

• 3+ years of experience in internal communications, employee communications, talent brand, content, marketing, journalism, People programs, or a related field.
• Exceptional writing and editing skills, with the ability to craft clear, concise, and compelling communications for a variety of audiences. A writing assessment will be part of the interview process.
• Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholders simultaneously paying attention to details and holding a high bar for quality.
• Excellent judgment and discretion when handling sensitive or confidential information.
• Ability to work independently, take initiative, and operate effectively in a fast-paced, ambiguous environment.
• Strong interpersonal skills and the ability to build productive working relationships across teams and levels.

Bonus Points

• Experience supporting company-wide events such as All Hands, Town Halls, leadership offsites, or other employee-facing programs.
• Experience supporting communications through a merger, acquisition, organizational transformation, or other significant periods of change.
• Experience producing video, presentation, or multimedia content for employee audiences.
• Familiarity with employee engagement, communications, or analytics platforms and tools.

Compensation

The expected salary range for this role is $108,950 - $131,188 USD. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.