Internal Communications Manager, Consumer and Merchant Shopping

Google; San Francisco (CA); On-site; USD 116,000 - 166,000; Full time

Job summary

Google in San Francisco is seeking a Global Communications professional to help craft messages for journalists and leaders, translating complex concepts into clear materials. As part of the Ads and Commerce internal communications team, you will define IC strategy for Consumer and Merchant Shopping, align with executives, and drive change communications across Googlers worldwide.

You will create emails, scripts, FAQs, video scripts and other content, working across teams to inform and engage

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in internal and executive communications with technology products or services.
• Experience writing emails, scripts and internal presentations.
• Experience with stakeholder management.

Responsibilities

• Lead internal communications strategy for Consumer and Merchant Shopping, collaborating across functions and geographies.
• Partner with and influence executives, advising on leadership comms style, alignment with broader Google/K&I strategy, and change management during uncertainty.
• Develop, write, and edit clear executive communications, including emails, presentations, FAQs, scripts, and multi-channel messaging platforms.
• Interface with broader A&C internal comms to engage global employees with stories of growth, purpose, and product innovation.
• Serve as the primary comms contact and content owner for A&C-wide and cross-Google forums, measuring impact and outcomes across initiatives.

Skills

Email & presentation writing

Stakeholder management

Executive communications

Education

Bachelor's degree or equivalent practical experience

Job description

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; New York, NY, USA; San Francisco, CA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in internal and executive communications with technology products or services.
• Experience writing emails, scripts and internal presentations.
• Experience with stakeholder management.

Preferred qualifications

• Experience in e-commerce and AI spaces, with the ability to translate complex technical concepts into engaging, accessible content.
• Experience with change management and communicating organizational change with empathy.
• Effective team player who can meet project deadlines with exceptional attention to detail.
• Ability to build strong relationships with cross-functional stakeholders to influence, manage, and drive communications narratives across the internal organization.
• Ability to adapt quickly and prioritize effectively in a fluid environment.
• Strong written and verbal communication skills, including emails, scripts, presentations, and capturing a leader's unique voice (video/multimedia expertise).

About The Job

As a member of the Global Communications & Public Affairs team, you will work cross-functionally to help communicate with journalists and other thought leaders; devise specific communications materials and campaigns; engage in face-to-face meetings with commentators and other opinion formers; and develop print and web-based material supporting these campaigns. We’re looking for great communicators who can understand complex issues and explain them in person and also via well written, simple blog posts, FAQs, video scripts and more.

The Ads and Commerce (A&C) internal communications (IC) team drives communications for executive leaders within A&C – the engine that fuels our business. You will define the IC strategy for the Consumer and Merchant Shopping organizations to inform, inspire, and engage A&C employees globally with consistent messaging, stories of purpose, innovation, and growth. Your role helps Googlers understand how A&C innovations are creating billions of connections between people and businesses — enabling the success of millions of businesses, publishers and creators, while helping billions of people find what they are looking for on the web.

It's our job to help inform and educate users, advertisers, partners, opinion leaders--and our own employees--about the benefits of Google's products, our distinctive company culture/values, and our approach to the big public policy issues of the day. To succeed here, you’ll combine creativity with organizational skills to manage multiple projects with tight deadlines simultaneously, as well as enjoy pitching to journalists, bloggers and commentators, or producing internal communications and events for our employees. Things happen quickly at Google and to get stuff done here you need to be an enthusiastic team player who can work cross-functionally and isn't hesitant to take risks or try new things.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $116000 - $166000 (USD) + 15% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Lead internal communications strategy and execution for Consumer and Merchant Shopping, collaborating across functions and geographies.
• Partner with and influence executives, advising on leadership comms style, alignment with broader Google/K&I strategy, and change management during uncertainty.
• Develop, write, and edit clear executive communications, including emails, presentations, FAQs, scripts, and multi-channel messaging platforms.
• Interface with broader A&C internal comms to engage global employees with stories of growth, purpose, and product innovation.
• Serve as the primary comms contact and content owner for A&C-wide and cross-Google forums, measuring impact and outcomes across initiatives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.