Internal Communications Manager

Vercel Inc.; San Francisco (CA); On-site; USD 198,000 - 297,000; Full time

Benefits offered by this job

Equity

Healthcare

Mentorship & events

Flexible time off

WFH budget

Job summary

Vercel Inc. is seeking an Internal Communications Manager to scale how the company informs employees and aligns leadership messaging across channels. You will oversee cadence, content, and governance, ensuring what leaders say matches external communications while promoting a unified mission.

This role collaborates with People, Legal, Finance, Design, and executives. You will build programs, drive creative approaches, and anchor in-office days in SF, working closely with the Head of

Qualifications

• Have 5+ years of experience in internal communications
• Strong writing, editing, and storytelling skills with clarity and usefulness to audience
• Independent management of communications projects from planning through delivery
• Curiosity about AI, research, and product development
• Ability to build relationships, gather input, and guide editors across projects
• Sound judgment with sensitive information and ambiguity
• Enjoy creating practical, repeatable processes that raise quality and consistency of comms
• Open to feedback and adapt as priorities change

Responsibilities

• Build the internal communications operating system: design processes and cadence for All Hands, leadership updates, and team cadences; define channels and formats; establish ownership and documentation
• Launch and steward internal comms metrics (reach, read rates, All Hands attendance, pulse surveys) and report quarterly
• Co-lead major announcements and organizational changes; manage workstreams; flag sensitive issues needing leadership input
• Create internal plans for company milestones: what to say, when, and by whom
• Write and edit content across internal channels (leadership and org updates, Slack posts, FAQs, explainers, All Hands materials)
• Partner with Legal, People, and Finance on confidentiality guidelines for external communication
• Incubate new programs: design and launch creative programs to educate and engage beyond cadence
• Foster cross-department collaboration and train employees to be Vercel ambassadors
• Use agents to surface opportunities and news (open roles, speaking slots, product launches, wins)
• Measure impact, double down on what lands, retire what doesn’t
• Align internal and external comms: approvals, timing, and messaging; collaborate with People on employer branding and onboarding

Skills

Writing & editing

Storytelling

Project management

Cross-functional collaboration

Judgment & discretion

Process design

Adaptability

AI interest

Tools

Slack

Notion

Email

Job description

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the Role:

We are looking for an Internal Communications Manager to scale how Vercel gives every employee the context to make good decisions without waiting to be told. You’ll shape how the company hears from its leaders and from one another, so everyone at Vercel knows what we’re building, why it matters, and how their work moves our mission forward. You’ll oversee the channels, moments, and cadence that carry company news, and make sure what employees hear matches what the world hears.

This role is for someone who can build, run, and grow programs with rigor while continually bringing creative ideas to the table. You'll work closely with our communications leadership and cross-functionally with People, Finance, Legal, Design, and executives to ensure shared understanding among employees, so a company of builders can move as one.

You will report to our Head of Communications and will be located in our SF office with in-office anchor days on Monday, Tuesday, and Friday.

What You Will Do:

Build the operating system

• Design and run the internal communications processes and calendar: All Hands, leadership updates, and team-level cadences, with a clear owner and format for each
• Decide what belongs in Slack, email, Notion, and video, document it, and get the company to follow it
• Stand up an internal comms metrics baseline (reach, read rates, All Hands attendance, pulse-survey sentiment) and report on it quarterly

Land major company moments

• Co-lead major announcements and organizational changes, owning defined workstreams and flagging sensitive issues, dependencies, and decisions that need leadership input
• Build the internal plan for company milestones: what employees hear, when, and from whom
• Write and edit content across internal channels, including leadership and org updates, Slack posts, FAQs, explainers, and All Hands materials
• Partner with Legal, People, and Finance on confidentiality guidelines for anyone who talks to the outside world

Incubate new programs

• Design and launch creative programs that educate and engage employees beyond the standard cadence
• Create structured opportunities for cross-department collaboration
• Train employees to be Vercel ambassadors: how to talk about the company, share our work, and represent us at events and online
• Use agents to surface the opportunities and news employees would otherwise miss: open roles, speaking slots, product launches, customer wins, and community moments
• Measure what lands, double down on it, and retire what doesn’t

Keep internal and external comms aligned

• Sit on the communications team’s approval processes so internal messages are reviewed to the same standard as external ones
• Make sure what employees are told matches what customers, press, and partners are told, in substance and in timing
• Partner with the People team on employer brand, onboarding content, and culture programs where comms is the lever
• Use employee questions and feedback to identify gaps in understanding and improve communication

About You:

• Have 5+ years of experience in internal communications, ideally with exposure to technical teams
• Bring strong writing, editing, and storytelling skills, with an emphasis on clarity, accuracy, and making information useful to the audience
• Have independently managed communications projects from planning through delivery, coordinating stakeholders and balancing competing deadlines
• Are curious about AI, research, and product development, and comfortable asking questions until you understand a topic well enough to explain it
• Build strong working relationships and can gather input, offer editorial guidance, and keep projects moving with busy partners
• Exercise sound judgment with sensitive information and ambiguity, and know when to make a decision independently or seek guidance
• Enjoy creating practical, repeatable processes that improve the quality and consistency of communications
• Respond well to feedback and adapt as priorities change

Bonus If You:

• Interest in and proficiency with using agents in your workflow.

Compensation & Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $198,000 - $297,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Disclosures:

• Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
• Equal Opportunity:Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.