Internal Communication Specialist

Jackson Healthcare; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jackson Healthcare is seeking an Internal Communications Specialist to drive associate engagement and reinforce our mission and values. You will manage day-to-day internal communications platforms, create compelling content, and support cross-functional partners across the organization.

You will collaborate with HR and Creative teams to ensure timely, high-quality communications for events, meetings, and ongoing initiatives, while tracking performance and impact.

Qualifications

• Bachelor’s degree in marketing, journalism, communications, or related field.
• 4–6 years of experience in communications, marketing, or a related field.

Responsibilities

• Execute internal communication strategies to drive associate engagement and alignment with company values.
• Manage internal content calendar and publish content for internal social platforms, digital signage, and knowledge tools.
• Support system/tool management and adoption of internal communications platforms.
• Assist with internal assets management, including digital asset libraries, templates, and messaging frameworks.
• Support communications for associate events, town halls, and community activities.
• Collaborate with HR, Talent Acquisition, and Creative teams to support onboarding and early associate experience communications.

Skills

Written communication

Verbal communication

Storytelling

Cross-functional collaboration

Time management

Organizational skills

Team player

Adaptability

Growth mindset

Customer experience

Discernment of priorities

Education

Bachelor’s degree in marketing, journalism, communications, or related field

Job description

The Internal Communications Specialist is responsible for executing strategies that foster associate engagement, reinforce company mission and values, and ensure clear, effective communication across Jackson Healthcare and its family of companies. This role manages day-to-day internal communications platforms and supports associate engagement initiatives to create a connected and informed workplace. Working cross-functionally with the company’s corporate team, the Internal Communications Specialist supports key initiatives, launches, and events to ensure communications are articulate, consumable, and backed by high-quality deliverables and clear calls to action. The role requires strong written and verbal communication skills and the ability to effectively collaborate with leaders and subject matter experts across the organization.

ESSENTIAL RESPONSIBILITIES:

Internal Communications

• Execute internal communication strategies that drive associate engagement and alignment with company values
• Manage internal content calendar
• Create and publish written and visual content for internal social platforms, digital signage, and knowledge tools
• Support ongoing system/tool management and help drive adoption and effective use of internal communications platforms across the organization
• Assist with management of internal assets, including digital asset libraries, templates, messaging frameworks, and the company store

Event Support

• In conjunction with Communications, Creative, and Associate Experience teams, support execution of communications for associate events, engagement functions, and community impact and partner activities
• Assist with communications and materials supporting business meetings, including kickoff and mid-year meetings, town halls, and associate celebrations
• Contribute to development of event-related materials such as signage, presentations, and digital promotions

Cross-Functional Collaboration

• Partner across the corporate team, working with subject matter experts to support communications and deliverables tied to key initiatives, launches, and associate calls to action
• Develop clear, concise communications and materials (e.g., posts, digital signage, desk drops, banners, and mailers) that support business needs
• Partner with HR, Talent Acquisition, and Creative teams to support new associate onboarding and early associate experience communications and touchpoints
• Support internal communications during incidents and time-sensitive situations, ensuring timely and accurate messaging

Measurement & Reporting

• Track and report on internal communications performance, including platform engagement and content effectiveness
• Support development of insights and recommendations to improve communication reach, clarity, and impact

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in marketing, journalism, communications, or related field
• 4–6 years of experience in communications, marketing, or a related field

PREFERRED

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional written and verbal communication skills
• Skilled in storytelling across multiple platforms and channels
• Proven ability to collaborate with subject matter experts and cross-functional partners
• Ability to execute on-time, high-quality deliverables while managing multiple priorities
• Comfortable working in a fast-paced, evolving environment
• Strong organizational skills with attention to detail
• Team player with a track record of reliability and follow-through
• Growth mindset and willingness to learn and adapt
• A deep commitment to Jackson Healthcare’s mission and values
• Ability to embrace change and shift focus when unexpected work arises.

Time Management:

• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

Customer Service:

• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.