Intern - Associate Mobile Engineer

Optimum; Bethpage (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Optimum seeks an Associate Mobile Engineer to support core platforms on the Mobile Core team in the United States. You will engage with vendor personnel to resolve issues, implement new features, and ensure platform stability and performance, monitoring KPIs, validating alarms, and assisting in certification activities for cellular and Wi‑Fi devices.

Under supervision, you will handle second-level support, analyze internal systems affecting customers, contribute to outage responses, and

Qualifications

• Coursework in Computer Science, Engineering, Telecommunications, or related discipline, or equivalent work experience and technical training, is required.
• Interest and/or experience in mobile networks, device testing, systems analysis, and technical operations.
• Familiarity with AI Tools and AI First mindset.
• Knowledge or interest in learning about mobile network architecture and core platforms, including HLR, HSS, MME, PGW, PCRF, GGSN, OCS, OTA, SBC, S/C/I/E‑SCSF, TAS.
• Understanding of 3G, 4G, and 5G voice and data services, SIM cards, provisioning systems, and related BSS/service network dependencies.

Responsibilities

• Develop and maintain a strong understanding of Optimum Mobile services, mobile core operations, and network architecture.
• Research technical issues and provide analytical support for projects and operational initiatives.
• Prepare and contribute to KPI reporting, acceptance testing feedback, and other operational deliverables.
• Follow established processes for operations, change management, incident management, and service assurance.
• Identify, analyze, and resolve system issues impacting customer experience.
• Provide second-level technical support for escalations, incidents, and customer-impacting issues.

Skills

Mobile networks

Device testing

Systems analysis

Technical operations

SQL knowledge

Linux/Unix fundamentals

Communication skills

Education

Coursework in CS/Engineering/Telecommunications

Equivalent work experience

Tools

GUI-based systems

Microsoft Excel

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. At Optimum, co-op/intern students work on real projects with real business impact. Participants gain hands‑on experience, collaborate with industry professionals, and contribute to initiatives that help shape the future of connectivity, technology, and customer experiences. Students may work on meaningful projects, gain exposure to industry‑leading technologies, partner with mentors, develop professional skills, and build networks across the organization.

Program Details

• Full-time co-op/intern opportunity (Jan 2027 - Jul 2027)
• 40-hour work week
• 30-minute unpaid lunch period each workday

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Under general supervision, the Associate Mobile Engineer supports operations and projects for the core platforms of the Optimum Mobile service on the Mobile Core team. This role engages with vendor personnel to resolve issues, implement new features and network functions, and ensure platform stability and performance. The Associate Mobile Engineer monitors network KPIs, validates alarms, performs acceptance testing, and supports device and software certification activities—including 3GPP cellular, Wi Fi access, mobile phones, and wearables—to deliver a high-quality customer experience. The Associate Mobile Engineer provides second-level support for assigned issues, detects and analyzes inconsistencies in internal systems that affect customers, and participates in outage response during working hours. The position will be assigned projects of small to medium scale and moderate complexity.

Responsibilities

Organizational Performance

• Develop and maintain a strong understanding of Optimum Mobile services, mobile core operations, and network architecture.
• Research technical issues and provide analytical support for projects and operational initiatives.
• Prepare and contribute to KPI reporting, acceptance testing feedback, and other operational deliverables.
• Follow established processes for operations, change management, incident management, and service assurance.
• Identify, analyze, and resolve system issues impacting customer experience.
• Provide second-level technical support for escalations, incidents, and customer-impacting issues.

Technology

• Continuously expand knowledge of mobile core technologies, devices, network services, and emerging wireless technologies.
• Utilize analytical tools and methodologies to support operational and project objectives.
• Participate in feature testing, release validation, platform optimization, and implementation activities.
• Support network operations through system monitoring, alarm validation, backup/restore processes, and maintenance activities.
• Monitor and analyze network KPIs, investigate performance anomalies, elevate issues when required, and implement corrective actions.
• Collaborate with vendors to troubleshoot issues, implement enhancements, and maintain network functionality.
• Support device testing and certification activities, including validation of cellular (3G/4G/5G), Wi‑Fi Calling, smartphones, and wearable devices.
• Participate in acceptance testing and provide recommendations based on results.
• Identify opportunities to improve network performance, service quality, and customer experience.
• Assist with outage response and maintenance window activities, including occasional off‑hours support.

Project Management

• Execute assigned tasks using established project management and change management methodologies.
• Track and communicate project progress, risks, and status updates to management and stakeholders.
• Support project implementation, testing, and operational readiness activities.

Business Analysis & Documentation

• Create and maintain documentation related to operational procedures, test results, KPI analysis, certification activities, and process improvements.
• Ensure accuracy and completeness of records supporting operational and project requirements.

Customer Service, Communication & Marketing

• Deliver outcomes that enhance customer satisfaction, service reliability, and operational excellence.
• Build positive, collaborative relationships with internal teams, stakeholders, and vendor partners.
• Demonstrate an understanding of the end-to-end mobile customer experience and its impact on business performance.
• Communicate effectively in a professional, open, and solution-oriented manner.

Teamwork & Professional Development

• Contribute positively to a collaborative, high-performing team environment.
• Take ownership of personal development through continuous learning and cross-training opportunities.
• Seek opportunities to improve individual and team performance.
• Demonstrate strong interpersonal, communication, and collaboration skills while working effectively across the organization.

Qualifications

• Key Experiences / Achievements
• Coursework in Computer Science, Engineering, Telecommunications, or related discipline, or equivalent work experience and technical training, is required
• Interest and/or experience in mobile networks, device testing, systems analysis, and technical operations
• Familiarity with AI Tools and AI First mindset
• Technical / Functional Competencies
• Knowledge or interest in learning about mobile network architecture and core platforms, including but not limited to: HLR, HSS, MME, PGW, PCRF, GGSN, OCS, OTA, SBC, S/C/I/E‑SCSF, TAS
• Understanding of 3G, 4G, and 5G voice and data services, SIM cards, provisioning systems, and related BSS/service network dependencies
• Experience or demonstrated interest in device testing and certification, including:
• 3GPP standards-based cellular testing and validation
• Wi Fi access technologies (Wi Fi, WLC, TWAG, Wi Fi Calling)
• Mobile phones and wearables interoperability and acceptance testing
• Basic understanding of signaling and transport protocols: SIP, RTP, Diameter, SS7, HTTP, RADIUS
• Basic SQL query knowledge; experience with GUI-based systems and Linux/Unix fundamentals
• Proficiency with Microsoft Office; advanced Excel skills preferred
• Good written and oral communication skills
• Results- and customer-oriented mindset with strong analytical, prioritization, and problem-solving skills
• Ability to learn quickly in a fast-paced mobile core environment
• Management Skills
• Ability to perform multiple tasks and adjust priorities based on workload and direction from management
• Ability to organize, plan, and execute assignments under direct supervision
• Verbal and written communication skills

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $25.00/ hour. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

The Company will not provide current or future sponsorship for this role.