Intern - BSS/OSS Modernization Program Management Support

Optimum; Bethpage (NY); On-site; USD 30,000 - 39,000; Full time

Job summary

Optimum seeks an intern to join the Modernization Program team supporting BSS/OSS migration and delivery activities. You will provide program coordination and documentation support to Technical Delivery Managers and cross-functional teams, helping track status and maintain the document library.

The role involves Jira/Confluence workflows, change management, and cross-team communications to keep migration work organized from inception through delivery.

Qualifications

• Currently enrolled in an undergraduate or graduate program in Engineering, Information Systems, Computer Science, Telecommunications, Business/Technology Management, or a related field
• Strong interpersonal skills with clear verbal and written communication, including listening and presentation skills
• Interest in technology, engineering, or telecommunications; technical coursework or related academic projects are a plus
• Interest in telecommunications products and services (B2C/B2B); prior professional experience is not required
• Exposure to broadband, Wi-Fi/wireless, internet access products and services, or smart home products encouraged
• Willingness to learn and use AI tools for productivity and documentation
• Strong organizational skills and ability to manage multiple tasks with guidance
• Familiarity with Microsoft Office; exposure to Jira, Confluence, or SharePoint through coursework is a plus
• Eagerness to learn BSS/OSS concepts in a program delivery environment
• Self-motivated team player who asks questions and escalates blockers appropriately

Responsibilities

• Support BSS/OSS migration workstreams by helping track deliverables, milestones, dependencies, and RAID items under guidance from program leadership
• Assist in preparing, updating, and distributing project and program status reports for team and leadership reviews
• Help manage program artifacts and maintain a centralized document library (e.g., Confluence, SharePoint), including organizing files and keeping documentation current
• Work with Technical Delivery Support to ensure accurate time entry and approval for program resources
• Support Technical Delivery Managers in moving projects from inception to delivery
• Use Jira and Confluence to manage work requests, support documentation, workflow tracking, and project communication
• Prepare and help maintain documentation across platforms to support project/program delivery
• Participate in change management activities to assist TDMs
• Help facilitate communications across cross-functional teams
• Support migration readiness activities, including checklist tracking and test evidence collection
• Attend team meetings, capture notes, distribute follow-ups, and track action items

Skills

Interpersonal skills

Verbal and written communication

AI tools curiosity

Team player

Multitasking

Education

Undergrad/Grad student in Engineering or related field

Tools

Jira

Confluence

SharePoint

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, andwe'reseekingdriven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity.At Optimum, co-op/intern students work on real projects with real business impact.Participants gain hands-on experience, collaborate with industry professionals, and contribute to initiatives that help shape the future of connectivity, technology, and customer experiences. Students may work on meaningful projects, gain exposure to industry-leading technologies, partner with mentors, develop professional skills, and build networks across the organization.

Program Details

• Full-time co-op/intern opportunity (Jan 2027 - Jul 2027)
• 40-hour work week
• 30-minute unpaid lunch period each workday

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

As an intern on the Modernization Program team supporting BSS/OSS migration and delivery activities, this role is responsible for providing program coordination and documentation support to Technical Delivery Managers, Technical Delivery Support, and cross-functional delivery teams as needed. The program is responsible for migrating and modernizing internal BSS/OSS systems and tools that enable customer-facing services - from service provisioning and activation, to billing, operations support, and front-line support tools - across all of Optimum product offerings. In this role, you will help track project status, maintain program artifacts and the document library, support Jira/Confluence workflows, and assist with communications and change management activities that keep migration work organized and visible from inception through delivery.

Responsibilities

• Support BSS/OSS migration workstreams by helping track deliverables, milestones, dependencies, and RAID items under guidance from program leadership
• Assist in preparing, updating, and distributing project and program status reports for team and leadership reviews
• Help manage program artifacts and maintain a centralized document library (e.g., Confluence, SharePoint), including organizing files, applying naming standards, and keeping documentation current
• Work with Technical Delivery Support to help ensure accurate time entry and approval for program resources
• Support Technical Delivery Managers in moving projects from inception to delivery
• Use Jira and Confluence to help manage work requests, support documentation, workflow tracking, and project communication
• Prepare and help maintain documentation across platforms to support project / program delivery
• Participate in change management activities to assist TDMs
• Help facilitate communications and coordination across cross-functional teams
• Support migration readiness activities, including checklist tracking, test evidence collection, and cutover documentation
• Attend team meetings, capture notes, distribute follow-ups, and track assigned action items

Qualifications

• Currently enrolled in an undergraduate or graduate program in Engineering, Information Systems, Computer Science, Telecommunications, Business/Technology Management, or a related field
• Strong interpersonal skills with clear verbal and written communication, including listening and presentation skills
• Interest in technology, engineering, or telecommunications; technical coursework or related academic projects are a plus
• Interest in telecommunications products and services (B2C/B2B); prior professional experience is not required
• Exposure to or interest in Broadband, Wi-Fi / wireless, internet access products and services, or smart home products and services encouraged
• Willingness to learn and use AI tools with an AI-first mindset for productivity and documentation
• Strong organizational skills, attention to detail, and ability to manage multiple tasks with guidance
• Familiarity with Microsoft Office (Excel, PowerPoint, Word); exposure to Jira, Confluence, or SharePoint through coursework, clubs, or personal projects is a plus
• Eagerness to learn BSS/OSS concepts (billing, provisioning, inventory, service assurance, order management) in a program delivery environment
• Self-motivated team player who asks questions, takes initiative, and escalates blockers appropriately.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $25.00 / hour. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

The Company will not provide current or future sponsorship for this role.