Intern, Salesforce Business Analyst

American Bankers Association Inc; Washington (District of Columbia); On-site; USD 21,000 - 41,000; Full time

Job summary

American Bankers Association (ABA) in Washington, DC offers a 2027 summer internship for Salesforce Business Analyst enthusiasts. The internship runs June 7, 2027 – August 13, 2027, with 37.5 hours/week and onsite work at least two days per week.

Pay is $25/hour for undergraduates and $30/hour for graduate students enrolled in an accredited college or university, expecting graduation December 2027 or later. Opportunity to engage across ABA divisions and build a professional network.

Qualifications

• Proficiency with Microsoft 365 applications, including Word, PowerPoint and Excel.
• Ability to use AI tools effectively to support research, analysis, documentation and productivity.
• Understanding of workflow diagrams, requirements analysis, relational and object-oriented database concepts, and SQL.
• Experience with Salesforce CRM and/or Azure DevOps is preferred but not required.
• Strong written and verbal communication skills for business and technical audiences.

Responsibilities

• Support business analysis, reporting, and QA activities for ABA’s Salesforce-based association management system.
• Assist with requirements analysis, process documentation, and enhancements to regression testing and reporting capabilities.
• Develop and organize a wiki-based repository for business process documentation.
• Analyze data quality issues and support timely resolution.
• Help establish and maintain a process for publishing release notes and updated training content on the intranet.

Skills

Microsoft 365

Word

PowerPoint

Excel

SQL

Data analysis

Team collaboration

Written communication

Education

Undergraduate student

Graduate student

Tools

Salesforce CRM

Azure DevOps

Job description

## Intern, Salesforce Business AnalystApply: US DC Main Office: Full time: Posted Yesterday: R620**Want to work for a great Organization?**The American Bankers Association is the banking industry's champion. Joining ABA makes you part of a team that: • has Extraordinary People - ABA experts are the \"go to\" sources for bankers, policy makers and the media for credible information and insights for the banking industry. • has Unmatched Scope and Scale - ABA's unparalleled information and services keep members current, knowledgeable and prepared. • is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry. We take action and achieve results. Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!Click Here to review ABA's holistic approach to Benefits and Total Rewards.**Employer of Choice:** ABA is recognized with a *2025* *Great Company Culture Award* and *2025 Great Place to Work* designation!**Job Description:****Duration/Hours:**June 7, 2027 – August 13, 2027 Pay rate is $25/hour for undergraduate students and $30/hour for graduate students (must be enrolled at an accredited college or university with expected graduation of December 2027 or later)Full-time; 37.5 hours per weekBased in Washington, DC, with an expectation to work onsite at least two days per week.ABA’s Internship provides students with a paid opportunity to work with one of the biggest trade associations in Washington, DC. This extremely selective opportunity provides students with the opportunity to do substantial work in various divisions across ABA, connect with leadership, build a network, and make a difference.**Primary Responsibilities** * Support business analysis, reporting, and quality assurance activities for ABA’s Salesforce-based association management system.* Assist with requirements analysis, process documentation, and enhancements to regression testing and reporting capabilities.* Develop and organize a wiki-based repository for business process documentation.* Analyze data quality issues and support their timely resolution.* Help establish and maintain a process for publishing release notes and updated training content on the intranet. **Required Skills*** Proficiency with Microsoft 365 applications, including Word, PowerPoint, and Excel.* Ability to use AI tools effectively and responsibly to support research, analysis, documentation, and productivity.* Understanding of workflow diagrams, requirements analysis, relational and object-oriented database concepts, and SQL.* Experience with Salesforce CRM and/or Azure DevOps is preferred but not required.* Strong written and verbal communication skills, with the ability to clearly convey information to both business and technical audiences.* Ability to collaborate effectively with team members and cross-functional stakeholders, contribute to shared goals, and respond constructively to feedback**Minimum Education Requirements** Must be enrolled as an undergraduate or graduate student at an accredited college or university with a graduation date of December 2027 or later. **Preferred Fields of Study**Information Systems, Business Information Systems, Computer Science**Salary Band Range:**$15.00 - $37.50 - $60.00American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.