Intern, Salesforce Business Analyst

ABA - American Bankers Association; Washington (District of Columbia); Presencial; USD 34 000 - 83 000; Tempo integral

Resumo da oferta

The American Bankers Association in Washington, DC is seeking motivated students for a temporary internship to support its Salesforce-based association management system. The role runs June 7, 2027 to August 13, 2027 with a 37.5-hour work week and onsite requirement of two days per week.

Undergraduate students earn $25/hour and graduate students earn $30/hour, contingent on enrollment in an accredited college or university with expected graduation December 2027 or later.

Qualificações

• Must be enrolled as an undergraduate or graduate student with graduation date of December 2027 or later.
• Proficiency with Microsoft 365 applications (Word, PowerPoint, Excel).
• Experience with Salesforce CRM and/or Azure DevOps is preferred but not required.
• Strong written and verbal communication skills for business and technical audiences.
• Ability to analyze requirements and document processes.

Responsabilidades

• Support business analysis, reporting, and QA for ABA’s Salesforce-based AMS.
• Assist with requirements analysis, process documentation, and regression testing enhancements.
• Develop and organize a wiki-based repository for business process documentation.
• Analyze data quality issues and support timely resolution.
• Help publish release notes and updated training content on intranet.

Conhecimentos

AI tools usage

Data analysis

SQL understanding

Workflow diagrams

Strong communication

Formação académica

Undergraduate/Graduate student

Ferramentas

Salesforce CRM

Azure DevOps

Microsoft 365

Descrição da oferta de emprego

Want to work for a great Organization? The American Bankers Association is the banking industry's champion. Joining ABA makes you part of a team that:

• has Extraordinary People - ABA experts are the "go to" sources for bankers, policy makers and the media for credible information and insights for the banking industry.
• has Unmatched Scope and Scale - ABA's unparalleled information and services keep members current, knowledgeable and prepared.
• is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry. We take action and achieve results.

Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!

Employer of Choice: ABA is recognized with a 2025 Great Company Culture Award and 2025 Great Place to Work designation!

Job Description

Duration/Hours: June 7, 2027 – August 13, 2027

Pay rate is $25/hour for undergraduate students and $30/hour for graduate students (must be enrolled at an accredited college or university with expected graduation of December 2027 or later) Full-time; 37.5 hours per week

Based In Washington, DC, with an expectation to work onsite at least two days per week.

Primary Responsibilities

• Support business analysis, reporting, and quality assurance activities for ABA’s Salesforce-based association management system.
• Assist with requirements analysis, process documentation, and enhancements to regression testing and reporting capabilities.
• Develop and organize a wiki-based repository for business process documentation.
• Analyze data quality issues and support their timely resolution.
• Help establish and maintain a process for publishing release notes and updated training content on the intranet.

Required Skills

• Proficiency with Microsoft 365 applications, including Word, PowerPoint, and Excel.
• Ability to use AI tools effectively and responsibly to support research, analysis, documentation, and productivity.
• Understanding of workflow diagrams, requirements analysis, relational and object-oriented database concepts, and SQL.
• Experience with Salesforce CRM and/or Azure DevOps is preferred but not required.
• Strong written and verbal communication skills, with the ability to clearly convey information to both business and technical audiences.
• Ability to collaborate effectively with team members and cross-functional stakeholders, contribute to shared goals, and respond constructively to feedback.

Minimum Education Requirements

Must be enrolled as an undergraduate or graduate student at an accredited college or university with a graduation date of December 2027 or later.

Preferred Fields of Study

Information Systems, Business Information Systems, Computer Science

Salary Band Range

$15.00 - $37.50 - $60.00

American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.

The American Bankers Association is the voice of America’s banks—the small, midsize, regional and large banks that together employ more than 2 million women and men and help drive America’s economy.

Please join us and become a part of a rapidly transforming industry that drives growth and innovation at home and around the world.