Intern, Salesforce Business Analyst

American Bankers Association; Washington, Baltimore (District of Columbia, MD); On-site; USD 34,000 - 41,000; Full time

Job summary

The American Bankers Association in Washington, DC offers a paid internship opportunity for undergraduate and graduate students. The internship runs June 7, 2027 – August 13, 2027, full-time at 37.5 hours per week, onsite at least two days per week, with pay rates of $25/hour (undergraduate) or $30/hour (graduate).

Interns will support business analysis, reporting, QA for ABA's Salesforce-based AMS, help create a wiki for process docs, analyze data quality, and contribute to release notes and

Qualifications

• Proficiency with Microsoft 365 applications (Word, PowerPoint, Excel).
• Ability to use AI tools effectively to support research, analysis, documentation, and productivity.
• Understanding of workflow diagrams, requirements analysis, relational and object-oriented database concepts, and SQL.

Responsibilities

• Support business analysis, reporting, and QA for ABA’s Salesforce-based association management system.
• Assist with requirements analysis, process documentation, and enhancements to regression testing and reporting capabilities.
• Develop and organize a wiki-based repository for business process documentation.
• Analyze data quality issues and support timely resolution.
• Help publish release notes and updated training content on the intranet.

Skills

Microsoft 365

AI tools

SQL

Salesforce CRM

Azure DevOps

Communication skills

Collaboration

Education

Enrollment in accredited college/university

Tools

Salesforce CRM

Azure DevOps

Job description

The American Bankers Association is the banking industry's champion. Joining ABA makes you part of a team that:

• has Extraordinary People - ABA experts are the "go to" sources for bankers, policy makers and the media for credible information and insights for the banking industry.
• has Unmatched Scope and Scale - ABA's unparalleled information and services keep members current, knowledgeable and prepared.
• is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry. We take action and achieve results. Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!

Employer of Choice

ABA is recognized with a 2025 Great Company Culture Award and 2025 Great Place to Work designation!

Duration/Hours

June 7, 2027 – August 13, 2027

Pay rate is $25/hour for undergraduate students and $30/hour for graduate students (must be enrolled at an accredited college or university with expected graduation of December 2027 or later)

Full-time; 37.5 hours per week

Based in Washington, DC, with an expectation to work onsite at least two days per week.

ABA’s Internship provides students with a paid opportunity to work with one of the biggest trade associations in Washington, DC. This extremely selective opportunity provides students with the opportunity to do substantial work in various divisions across ABA, connect with leadership, build a network, and make a difference.

Primary Responsibilities

• Support business analysis, reporting, and quality assurance activities for ABA’s Salesforce-based association management system.
• Assist with requirements analysis, process documentation, and enhancements to regression testing and reporting capabilities.
• Develop and organize a wiki-based repository for business process documentation.
• Analyze data quality issues and support their timely resolution.
• Help establish and maintain a process for publishing release notes and updated training content on the intranet.

Required Skills

• Proficiency with Microsoft 365 applications, including Word, PowerPoint, and Excel.
• Ability to use AI tools effectively and responsibly to support research, analysis, documentation, and productivity.
• Understanding of workflow diagrams, requirements analysis, relational and object-oriented database concepts, and SQL.
• Experience with Salesforce CRM and/or Azure DevOps is preferred but not required.
• Strong written and verbal communication skills, with the ability to clearly convey information to both business and technical audiences.
• Ability to collaborate effectively with team members and cross-functional stakeholders, contribute to shared goals, and respond constructively to feedback

Minimum Education Requirements

Must be enrolled as an undergraduate or graduate student at an accredited college or university with a graduation date of December 2027 or later.

Preferred Fields Of Study

• Information Systems
• Business Information Systems
• Computer Science

Salary Band Range

• $15.00 - $37.50 - $60.00

American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.