Intern, Reservations (Summer 2027)

Delta Air Lines, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 25,000 - 39,000; Part time

Job summary

Delta Air Lines invites applications for a Reservations Intern to help shape the future of customer care. You’ll work on high-impact projects that improve servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling.

Interning in Reservations you’ll gain real-world experience at a Fortune 100 company, learn to present to an executive audience, and benefit from mentorship and networking

Qualifications

• Experience in data analytics and data exploration.
• Ability to analyze processes and identify improvements.
• Exposure to product management concepts and modeling.

Responsibilities

• Resolving product and project issues and risks
• Performing extensive data collection and analysis
• Identifying process improvement opportunities
• Delivering a capstone presentation to division leaders

Skills

Data analytics

Process improvement

Product management

Statistical modeling

Executive presentation

Cross-functional collaboration

Job description

Join Delta Air Lines as a Reservations Intern and help shape the future of customer care

. You’llwork on high-impact projects that improve theservicingexperiencesfor millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. Whileinterning in Reservationsyou’llgain:

• Real-world experience at a Fortune 100 company
• Experience presenting to an executive audience
• Mentorship and networking opportunities

What is Reservations?

Reservations serves as a key point of contact for our customers before, during, and after travel. This internship is a back-office role based at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing behind-the-scenes support that helps improve the experience of both Delta customers and the agents who serve them.

Job Summary:

The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and employee experiences. Interns apply strong critical thinking and interpersonal skills to tasks such as:

• Resolving product and project issues and risks
• Performing extensive data collection and analysis
• Identifying process improvement opportunities

These large, complex projects may involve highly confidential material and carry moderate financial risk. The final project deliverable is a capstone presentation to division leaders highlighting lessons learned, impact made, and recommendations moving forward.