Intern - Process Standardization & SOP Development

Computacenter (UK) Ltd; Alpharetta (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

Computacenter (UK) Ltd offers an internship in the Integration Center to help standardize engineering workflows by creating SOPs and templates. You will observe daily processes, document procedures, and develop process maps to improve consistency, onboarding, quality, and efficiency.

Deliverables include SOPs, process maps, a template library, a concise improvement report, and a final stakeholder presentation.

Qualifications

• Strong interest in technology, process improvement, and operational workflows.
• Excellent written and verbal communication skills for documentation.

Responsibilities

• Shadow engineers, QA, and operations to identify high-impact workflows.
• Document step-by-step instructions, tools, and troubleshooting guidance.
• Develop process maps illustrating handoffs, dependencies, and risks.
• Build reusable templates and checklists in a centralized repository.
• Validate outputs with SMEs and recommend process improvements.

Job description

About the role

The Project

Join our Integration Center team to help streamline and strengthen engineering operations by transforming key workflows into clear, repeatable Standard Operating Procedures (SOPs) and practical support materials. In this hands‑on role, you’ll partner directly with engineers to observe day‑to‑day processes, document step‑by‑step procedures, and create process maps and templates that improve consistency, quality, and onboarding efficiency. By the end of the internship, you’ll deliver a suite of approved SOPs and actionable process improvement recommendations—creating immediate, measurable impact.

The Opportunity

Today, many critical engineering workflows are executed inconsistently or lack formal documentation, leading to inefficiencies, slower onboarding, and increased risk of errors. This project is an opportunity to modernize how work gets done—building standardized SOPs, templates, and training assets that scale knowledge, improve communication, and drive consistency across teams.

What You’ll Gain

This is a high‑impact, hands‑on experience focused on real‑world outcomes—not theoretical work. You’ll collaborate with engineers, observe live workflows, and create tangible deliverables that are used by the business. Along the way, you’ll build core skills in:

• Technical writing and documentation
• Process analysis and workflow optimization
• Cross‑functional collaboration
• Enterprise tools and operational systems

Your work will directly improve onboarding readiness, team consistency, and overall quality across engineering operations.

Project Scope & Deliverables

By the end of the internship, you will deliver:

• 3–5 fully documented and approved SOPs
• 3–5 corresponding process maps
• A standardized SOP and checklist template library
• A 1–2‑page process improvement summary report
• A final stakeholder presentation

To accomplish this, you will:

• Shadow engineering, QA, and operations teams to identify high‑impact workflows
• Conduct 4–6 interviews with subject matter experts
• Document workflows with step‑by‑step instructions, tools, and troubleshooting guidance
• Develop process maps illustrating handoffs, dependencies, and risk areas
• Build reusable templates and checklists housed in a centralized repository
• Validate outputs with SMEs and recommend process improvements

Tools & Technologies

You’ll gain hands‑on experience with tools used across engineering and operations, including:

• Microsoft Office: Word, PowerPoint, Excel, Outlook
• Collaboration & Storage: Teams, SharePoint
• Process Mapping: Visio, Lucidchart (plus optional Miro/whiteboarding tools)
• Data & Feedback: Excel, Microsoft Forms
• Training Tools: Stream, Clipchamp, screen recording tools
• Systems Exposure: SAP (observational—order validation and material referencing)

Preferred Background

We’re seeking students with a strong interest in technology, process improvement, and operational workflows.

Preferred majors:

• Information Technology / Information Systems
• Computer Science
• Engineering (Industrial, Systems, or Computer Engineering)
• Business Administration (Bachelors or MBA)

Also considered:

• Industrial or Process Engineering
• Supply Chain / Logistics / Operations Management
• Management Information Systems

Ideal candidates are detail‑oriented, curious, and interested in technical documentation, workflow optimization, and building scalable processes.

Business Impact

This project helps transition the Integration Center away from undocumented, tribal knowledge toward structured, standardized ways of working. By creating clear, reusable documentation and templates, you’ll help teams operate more efficiently, onboard faster, and reduce errors. Your work will also lay the foundation for future automation and continuous improvement—driving long‑term operational excellence.