Intern, Multifamily

Harbor Group; Phoenixville (Chester County); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Housing covered

Travel to internship events covered

Job summary

Harbor Group offers a 10-week Intern – Multi-Family Property program conducted at multiple locations across the United States. You’ll live in a fully furnished apartment at the assigned property with rent and utilities covered.

Travel for internship events at our headquarters is fully funded, and you’ll shadow key roles from Regional Manager to Maintenance Technician, gaining hands-on experience in resident interactions and leasing.

Qualifications

• Enrolled in a 4-year accredited Property Management/Real Estate/Marketing or similar Program.
• 1-year customer service work experience.
• Proficient computer skills.
• Excellent communication skills, both verbal and written.
• Open to rising Juniors or Seniors.

Responsibilities

• Assist leasing apartments, maintain a list of available units, respond to inquiries, qualify prospects, show apartments, and input traffic numbers daily.
• Follow up with prospective residents by phone within 24 hours and with follow-up cards within 48 hours.
• Assist with move-in inspections and review leasing paperwork and property rules.
• Learn renewals management, track lease expirations, and prepare renewal letters.
• Process application fees, security deposits, rents, and other fees.
• Enter prospect and resident data into Yardi.
• Comply with Fair Housing, Tax Compliance, and other occupancy-related laws.
• Assist in planning resident functions.
• Walk properties to maintain curb appeal and overall appearance.

Skills

Customer service

Communication skills

Computer skills

Rising juniors or seniors

Education

4-year accredited Property Management/Real Estate/Marketing program

Tools

Yardi

Job description

Intern – Multi-Family Property

Job Title: Intern – Multi-Family Property

JOB SUMMARY

The internship program is for 10 weeks and is held at multiple locations around the United States. Throughout this period, you will have the exciting opportunity to live in a fully furnished apartment at the specified property, with all rent and utility expenses covered. Additionally, you will participate in internship events at our headquarters, with travel expenses fully covered. As an intern, you’ll gain valuable experience by immersing yourself in the daily routines of key roles, including the Regional Manager, Property Manager, Assistant Property Manager, Maintenance Supervisor, and Maintenance Technician. Working under the guidance of the property manager, you will acquire essential skills for resident interactions, shadow the leasing staff, and participate in tours with potential prospects. Furthermore, you will actively contribute to the 2027 Capstone Project.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following but are not limited to the job specifications. Harbor Group Management Company may require additional duties or job functions that can be performed safely.

• Assist in leasing apartments, maintaining a list of available apartments, responding to telephone inquiries, qualifying prospects, showing apartments, preparing all move-in paperwork, and accurately inputting traffic numbers daily.
• Participate in follow-up with prospective residents through telephone calls within 24 hours, follow-up cards within 48 hours, and repetition of same, if necessary.
• Assist with inspecting the apartment with the new resident, filling out move-in inspection forms, and reviewing all leasing paperwork and property rules.
• Obtain knowledge in the management of renewals, tracking lease expirations, recording notices to vacate and interviewing residents for reasons, and preparing lease expiration letters and renewal leases.
• Participate in collecting, accurately processing, and reporting receipt of application fees, security deposits, rents, and other fees.
• Assist in accurately entering all prospect and resident data in Yardi.
• Obtain knowledge to comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property-specific guidelines and occupancy standards.
• Assist in planning and preparation of resident functions.
• Participate in walking the property for curb appeal and overall property appearance.
• Obtain knowledge in recording and acting on resident service requests, ensuring excellent customer service with same day or maximum 24-hour follow-up.
• Assist in answering the phone and communicating courteously and professionally with all customers.
• Be the example and take accountability for all your actions. Know and adhere to the Company’s mission, vision, values, and policies.
• Maintain professional dress andconduct at all times.
• Keep files, desk, and leasing area organized.
• Perform other duties as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Enrolled in 4-year accredited Property Management/Real Estate/Marketing or similar Program
• 1-year customer service work experience
• Proficient computer skills
• Excellent communication skills, both verbal and written
• Open to rising Juniors or Seniors

WHAT WE OFFER:

• To work in a fast-paced environment where sharing your opinions is encouraged
• To learn about the different facets of a real estate and investment company
• To be exposed to learnings and experiences that facilitate professional growth

• To be challenged and grow during the 10-week program
• To have access to not only your manager but also the Sr. Leadership Team of Harbor Group