Intern - IT Technical Support

UnityPoint Health; Des Moines (IA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid time off

401K matching

Dental and health insurance

Paid holidays

Tuition reimbursement

Daily Pay / early access to earned pay

Job summary

UnityPoint Health is seeking an Intern - IT Technical Support to join our team in Des Moines. The intern provides limited technical support and performs administrative duties under the direction of IT specialists and supervisors.

This role is designed for students pursuing IT careers and can be used to complete internship or work-study requirements. Hours are 16 per week, Monday through Friday, 8am-5pm, at Des Moines, IA - Methodist Hospital.

Qualifications

• High School Diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field.
• Experience with personal computers.
• Valid driver’s license for work-related travel.

Responsibilities

• Performs quarterly end of lease activities as assigned.
• Assists on local and enterprise IT projects.
• Works with CDS team to ensure customer satisfaction within timeframes.
• Performs system upgrades, repairs and maintenance on computer systems and peripherals.
• Installs, integrates, and configures new computer systems.
• Uses problem tracking system and communicates changes to the system administrator.
• Interacts with customers to ensure hardware and software needs are met in a timely manner.
• Completes special projects and required reports.

Skills

Basic computer knowledge

Oral and written communication

Typing skills

Team player

Policy adherence

Education

HS diploma or GED in IT

Job description

Overview

We are hiring anIntern - IT Technical Supportto join our team at UnityPoint Health! The Intern provides limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.

Hours: 16 hours/week between the hours of Monday-Friday, 8am-5pm

Location: Des Moines, IA - Methodist Hospital

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Department & Technical Support:

Under direction from IT Technical Support Specialists and/or their supervisors:

• Performs quarterly end of lease activities as assigned
• Assists on local and enterprise IT projects
• Works collaboratively and closely with local CDS team members to ensure customer satisfaction needs are accomplished in acceptable timeframes
• Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals
• Installs, integrates, and configures new computer systems
• Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator

Customer Service:

• Works collaboratively and closely with Regional Service Manager, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes
• As directed, interacts with customers to ensure hardware and software needs are met in acceptable timeframes

Business Support:

• As directed, supports Corporate Unified Communications and Video Conferencing solutions as required and able
• Completes special projects and required reports as assigned
• Performs other duties as requested to facilitate the smooth and effective operations of the department

Qualifications

Education:

• High School Diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field

Experience:

• Requires experience with personal computers

Licenses/Certifications:

• Valid driver’s license when driving any vehicle for work-related reasons

Knowledge, Skills, & Abilities:

• Basic knowledge of computer systems and software
• Requires strong oral and written communications skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates
• Must have basic telephone and typing skills
• Ability to work as a team member, creating and maintaining effective working relationships
• Ability to understand and apply guidelines, policies and procedures

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