Help Desk Technician

Iowa-Digestive-Disease-Center

Clive (IA)

On-site

USD 52,000 - 68,000

Full time

6 days ago

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Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability insurance

401(k) with 4% employer match

Profit sharing

Paid time off (PTO)

Paid holidays

Employee assistance programs

Counseling services

Job summary

We are seeking a reliable and internal customer-focused IT Help Desk Technician to support our Information Technology team by troubleshooting hardware, software, network, account, and access-related issues; respond to

Qualifications

Minimum of three years of experience in a help desk or similar role.
Working knowledge of Windows operating systems and common desktop/mobile applications.
Working knowledge of network systems.
Strong customer service skills and ability to work with users of varying technical abilities.

Responsibilities

Diagnose and resolve hardware, software, OS, connectivity, mobile, printer, and other IT issues.
Install, configure, and maintain desktops, laptops, monitors, printers, and mobile devices.
Create and manage user accounts and access per policy.
Document incidents and resolutions in the IT ticketing system.
Assist with onboarding and offboarding of employees.
Maintain hardware/software inventory records and assist with IT projects.

Skills

Windows OS

Network basics

Customer service

Troubleshooting

Documentation

Onboarding/offboarding

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Iowa Digestive Disease Center and Iowa Endoscopy Center are proud to serve the community and surrounding area with regard to digestive health needs. Our endoscopy center is one of only three centers in Iowa recognized by the American Society for Gastrointestinal Endoscopy. The American Society for Gastrointestinal Endoscopy is known as the leader in setting standards for excellence in gastrointestinal endoscopy and has designed the only national program recognizing quality and safety in the practice of gastrointestinal endoscopy.

Our center has also been accredited by the AAAHC, having met their rigorous quality and safety standards. AAAHC accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. Our board-certified physicians specialize in gastroenterology, hepatology, diagnostic endoscopy, therapeutic endoscopy, infusion, and advanced therapeutics.

Job Summary

We are seeking a reliable and internal customer-focused IT Help Desk Technician to serve as a key member of our Information Technology team by providing technical support. The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and expand complex technical issues when appropriate.

The ideal candidate is an excellent communicator who enjoys helping people, approaches problems methodically, stays organized, and can balance multiple support requests while maintaining a high level of professionalism.

The Help Desk Technician reports to and assists the Systems Administrator.

Key Responsibilities

Diagnose and resolve hardware, software, operating system, connectivity, mobile device, printer/photocopier, phone, and other IT-related issues using strong problem-solving skills.
Install, configure, and maintain desktop computers, laptops, monitors, printers, mobile devices, and other IT equipment
Create, update, and manage user accounts, permissions, and access to systems in accordance with company policies
Accurately document incidents, troubleshooting steps, resolutions, and follow-up activities in the IT ticketing system
Assist with employee onboarding and offboarding
Maintain accurate hardware and software inventory records
Assist with IT projects, system upgrades, software deployments, and technology rollouts
Perform other IT-related duties as assigned

Required Qualifications

High school diploma or equivalent (associate degree or technical education in Information Technology or a related field is preferred)
Minimum of three (3) years of experience in a help desk role, technical support, or a similar role
Working knowledge of Windows operating systems and common desktop and mobile applications
Working knowledge and general understanding of network systems
Knowledge of common software programs
Strong customer service skills and the ability to work effectively with users of varying technical abilities

Skills and Abilities

Excellent communication and interpersonal skills
Friendly and professional, with the ability to create a welcoming atmosphere
Strong organizational skills, attention to detail, and abilityto prioritize multiple requests while managing time effectively
Able to maintain accurate documentation and follow established procedures
Self-motivated learner and committed to keeping up with rapidly changing technology
Able to take initiative
Able to multitask and stay calm under pressure
Dependable and punctual
Must maintain confidentiality and comply with HIPAA and company policies
Experience within a healthcare setting is preferred but not required

Physical Requirements

Able to sit and work at a computer for extended periods
Able to regularly lift, carry, and move IT equipment weighing up to approximately 50 pounds
Able to occasionally work under desks to connect equipment, cords and cables

Hours