Intern IT Operations

compeerfinancial; Lakeville (MN); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Compeer Financial is seeking an IT Operations Intern to support service-management, reporting, documentation, asset management, and process improvement. You will work under guidance with experienced professionals to develop practical experience enhancing technology services that empower colleagues across agriculture and rural communities.

The role focuses on end-user support, service delivery, data analysis, and continuous improvement while leveraging AI-enabled tools responsibly and maintaining

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Information Technology, Management Information Systems, Business, Data Analytics, Computer Science, or a related field.
• Interest in IT service management, technology operations, customer experience, data analysis, business process improvement, or enterprise technology.
• Strong proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.
• Ability to analyze data, organize information, identify trends, and communicate findings clearly.
• Familiarity with ticketing systems.

Responsibilities

• Provide support for defined IT Operations tasks under guidance.
• Assist with collecting, validating, and organizing operational data for service reports and dashboards.
• Help maintain documentation, runbooks, and knowledge articles.
• Support IT asset-management and configuration-management activities.
• Track work items, milestones, and supporting evidence for audits or service commitments.
• Participate in incident, problem, change, and request-management processes.

Skills

Data analysis

IT service management interest

Organizational skills

Education

Bachelor's or Master's in IT/MIS/Data Analytics/CS

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Teams

Job description

Empowered to live. Inspired to work.

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you

• Hybrid model - up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!
• Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers .

CPT & Pre-Opt candidates invited to apply.

This is a paid internship; however, the intern must provide their own housing and transportation. Business related transportation and expenses will be paid by the organization. This intern will work full-time through the summer of 2027. The internship is located out of Lakeville, MN office location. If pursuing internship credit through your university, it is your responsibility to consult with your advisor and review the internship's job description to ensure it meets the minimum eligibility requirements.

The contributions you will make

The IT Operations Intern is a temporary developmental role designed to provide practical experience supporting and improving the technology services that enable Compeer team members to work effectively. Working with guidance from experienced IT Operations professionals, this role contributes to well-defined service-management, reporting, documentation, asset-management, and process-improvement activities.

The intern will gain exposure to the full technology service experience, including end-user support, service delivery, IT asset management, service reporting, knowledge management, incident and problem management, operational readiness, and continuous improvement. The role develops technical, professional, and business capabilities while helping the team improve service quality, operational consistency, and data-driven decision-making.

A typical day

• Support well-defined IT Operations assignments under guidance, with attention to service quality, accuracy, documentation, confidentiality, and established processes.
• Assist with gathering, validating, and organizing operational data for service reports, dashboards, ticket trends, asset records, knowledge management, and process-improvement initiatives.
• Help maintain and improve documentation, knowledge articles, runbooks, process maps, service catalogs, and operational procedures.
• Support IT asset-management and configuration-management activities, including inventory validation, lifecycle tracking, data-quality review, and follow-up coordination.
• Assist with tracking work, action items, remediation plans, project milestones, and supporting evidence for audit, risk, or service-management commitments.
• Participate in service-management activities, including incident, problem, change, and request-management processes, as appropriate.
• Identify opportunities to reduce manual work, improve reporting, strengthen documentation, and enhance the team-member technology experience.
• Use AI-enabled tools responsibly to support analysis, documentation, research, and routine work while validating results, protecting sensitive information, and maintaining human accountability.
• Collaborate with Service Delivery, Service Management, Infrastructure, Security, business partners, and vendors to support shared operational goals.
• Seek coaching, apply feedback, build business and technical knowledge, and demonstrate accountability for personal growth and assigned deliverables.

The skills and experience we prefer you have

• Currently pursuing a Bachelor's or Master's degree in Information Technology, Management Information Systems, Business, Data Analytics, Computer Science, or a related field.
• Interest in IT service management, technology operations, customer experience, data analysis, business process improvement, or enterprise technology.
• Strong proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.
• Ability to analyze data, organize information, identify trends, and communicate findings clearly.
• Familiarity with ticketing s