Intern Information Technology

11400 Information Systems; Logan (UT); On-site; USD 24,000 - 34,000; Full time

Job summary

Intermountain Health in Logan, Utah is seeking an IT Helpdesk Intern to learn and support computer hardware and software while documenting issues in the ITIL ticketing system. You will work under supervision and gain exposure to a range of IT support tasks.

The role requires a high school diploma; preferred candidates are Information Systems students or those with related experience. Typical hours are Monday–Friday, with some late shifts, at $17.68–$24.75 per hour.

Qualifications

• High School Diploma or equivalent required.
• Strong written and oral communication skills.
• Experience using word processing, spreadsheets, databases, internet and email.
• Ability to teach users and work in a fast-paced, service-oriented environment.

Responsibilities

• Resolve minor computer issues and document resolutions in the ITIL ticketing system.
• Update staff on project and incident statuses and service requests.
• Assist with supporting new and existing systems and follow security policies.
• Learn department functions and participate in a variety of projects.
• Perform other duties as assigned.

Skills

Computer hardware

Communication skills

Customer service

Self-motivation

Task prioritization

Education

High School Diploma or equivalent

Information Systems student (preferred)

Job description

Job Description: This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function. They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gain a subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fully proficient. This position is overseen by higher lever technical contributors such as the associate, staff, senior, and consultant professionals.

Posting Specifics Rate: Depending on experience Benefits Eligible: No Shift Entry Details: Monday – Friday Days 8:00 to 5:00 (occasional late shift) Department: DTS/CFS department - Logan, Utah

Essential Functions Under the direction of team members, they learn to resolve minor computer issues. Adequately documents notes and resolution to issues in ITIL ticketing system. Updates support staff regularly on the status of projects, incidents, service requests. Responds to messages according to priority schedule. Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes. Under the direction of team members, implements enterprise defined security policies (hardware and software). Works with team members to identify solutions and perform tasks that accomplish individual and team goals. Gains knowledge of the department’s / facility’s functions. Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility. Performs other duties as assigned.

Skills Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard). Strong written and oral communication skills and the ability to present ideas in user-friendly language. Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation with keen attention to detail.

Qualifications High School Diploma or equivalent required. Strong research, organizational and analytical skills as well as the ability to teach users. Demonstrated ability to solve problems in a graceful and sensitive manner. Ability to successfully function in a fast paced, service-oriented environment. Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications. Experience in a role requiring effective verbal, written and interpersonal communication skills.

Preferred: Students in Information Systems or related field and/or equivalent work experience.

Physical Requirements Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals. Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items. Ascend and descend stairs or ladders to service IT equipment needs. Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees. Raise or lower an object from one level to another. Operate IT equipment, tools, and computers requiring the ability to move fingers and hands. See and read computer monitors and documents. Transport oneself from place to place.

Location: Budge Clinic Work City: Logan Work State: Utah Scheduled Weekly Hours: 36 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.68 - $24.75

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

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Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services.

Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

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The primary intent of this job description is to set a fair and equitable rate of pay for this classification.

Only those key duties necessary for proper job evaluation and/or labor market analysis have been included.

Other duties may be assigned by the supervisor.

All positions subject to close without notice.

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