Intern, Continuous Improvement (LCS)

Socket.dev; Mayfield Heights (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Rockwell Automation is seeking a Continuous Improvement Intern within Lifecycle Services (LCS) in Ohio. You will support contract management, reporting, and process documentation to improve efficiency and customer outcomes.

As an intern, you will create contract lists, update partner IDs, publish work instructions, track expiring contracts, and review Statements of Work for entitlements. This hands-on role develops engineering, analytical, and customer-centric skills.

Qualifications

• Active enrollment in a four year or advanced degree program.
• Legal authorization to work in the U.S. (no visa sponsorship).
• Pursuing a 4 year engineering degree; GPA 3.0+ preferred.

Responsibilities

• Create the Monthly MMS Contract List used by multiple teams (ISM, CPS, CSM and Portfolio).
• Perform Monthly Business Partner ID List updates to provide global access to the support line for Managed Services customers.
• Help create and publish work Instructions for the team (best practices and unwritten knowledge).
• Track 30-60-90 day expired contracts to identify cost and resource savings.
• Statement of Work / Proposal Review for alignment with contract entitlements.

Skills

Active enrollment

Legal authorization to work in the U.S

Education

Pursuing a 4 year degree in engineering

GPA 3.0 on a 4.0 scale

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Internships within Lifecycle Services (LCS) provide unique opportunities to develop your engineering, analytical, and customer centric skills.

As a Continuous Improvement Intern you will...

• Create the Monthly Managed & Support Services (MMS) Contract List - referenced by Infrastructure Support & Maintenance (ISM), Cyber Professional Service (CPS), Customer Support & Maintenance (CSM) and Portfolio (close to 200 people)
• Perform Monthly Business Partner ID List updates - drives customer access to the support line Globally and serves all Managed Support Services customers
• Help create and publish work Instructions for the team. (Best practices and unwritten knowledge)
• Track 30-60-90-day expired contracts to create cost and resource savings
• Statement of Work / Proposal Review for alignment with contract entitlements to ensure we are only servicing what is in the contract.

The Essentials - You Will Have:

• Active enrollment in a four year or advanced degree program at an accredited university
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future

The Preferred - You Might Also Have:

• Pursuing a 4 year degree in engineering at an accredited university
• Met us through an event or interned with us in the past
• A cumulative GPA of 3.0 on a 4.0 scale