Intern - Claims Training

EMC Insurance; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off

Volunteer time off

401(k) plan match

Job summary

EMC Insurance is seeking a Learning & Development focused individual to assist with development and maintenance of Claims training materials, job aids, and learner resources. This role supports updates to content, creates microlearning materials, and ensures SharePoint/365 resources align with business processes.

Candidates should have strong written communication, detail orientation, and proficiency with PowerPoint, Word, Excel, and LMS tools.

Qualifications

• Strong written and verbal communication skills required.
• Attention to detail and strong organizational skills.
• Proficiency with Microsoft Office (PowerPoint, Word, Excel).
• Familiarity with SharePoint, Microsoft 365, or learning management systems.
• Interest in insurance, training, instructional design, or employee development.
• Ability to work independently and collaboratively in a virtual environment.

Responsibilities

• Assist with development and maintenance of Claims training materials, job aids, and learner resources.
• Help review and update existing training content to ensure accuracy and consistency.
• Develop microlearning or Claims IQ-style learning resources.
• Review, audit, and update the Claims Training SharePoint site for accuracy and currency.
• Identify outdated information and recommend improvements to site organization and usability.
• Participate in project meetings with Claims leaders, subject matter experts, and training team members.

Skills

Strong communication

Attention to detail

Organizational skills

MS Office (PowerPoint, Word, Excel)

SharePoint / Microsoft 365 / LMS

Independent & collaborative in virtual

Interest in insurance/training

Education

Learning & Development / Education / Art / Graphic Design / Insurance/Risk Mgmt

College freshman or above; GPA 3.0+

Job description

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

This position is eligible to work from home anywhere in the United States

Essential Functions:

• Assist with development and maintenance of Claims training materials, job aids, and learner resources.
• Help review and update existing training content to ensure accuracy and consistency.
• Develop microlearning or Claims IQ-style learning resources.
• Review, audit, and update the Claims Training SharePoint site to ensure resources, links, and training materials remain accurate, current, and aligned with business processes.
• Identify outdated information and recommend improvements to site organization and usability.
• Participate in project meetings with Claims leaders, subject matter experts, and training team members.

Education & Experience:

Preferred major/area of study: Learning & Development, Education, Art, Graphic Design, Insurance/Risk Management, Human Resources College freshman or above, with a minimum 3.0 GPA

Knowledge, Skills & Abilities:

• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office products, including PowerPoint, Word, and Excel.
• Familiarity with SharePoint, Microsoft 365, or learning management systems.
• Interest in insurance, training, instructional design, or employee development.
• Ability to work independently and collaboratively in a virtual environment.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.

Why should you choose to apply for a position at EMC?

• More than 105 years of financial strength and stability
• In the top 60 insurance organizations in the U.S. based on net written premium
• Named a five-star insurance carrier by Insurance Business America
• Two-time recipient of the Best Practices Award of Excellence from the Independent Agents & Brokers of America
• Multiple locations recognized as Top Workplaces based solely on team member feedback
• Corporate culture that engages and empowers team members to achieve their best
• Outstanding benefits with life, medical, dental, vision and prescription drug coverage
• Competitive paid time off plan and a full day of volunteer time off annually
• Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
• Professional development and growth opportunities, including tuition reimbursement
• Wellness initiatives to improve team member well-being and reduce health insurance costs
• Flexibility to dress for your day and opportunities for alternative work arrangements
• EMC complies with labor law requirements.

View the federal and e-verify labor law posters.