Intermodal & Truck Brokerage Account Coordinator

ForestSource; Michigan; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee-owned ESOP

Exposure to high-visibility accounts

Collaborative team environment

Growth opportunities

Job summary

Cornerstone Systems in Comstock Park, Michigan seeks an Account Coordinator to support Intermodal & Truck Brokerage Operations, coordinating daily freight movements across North America while delivering exceptional customer service to key accounts.

The role offers autonomy in a smaller team, exposure to high-profile customers, and opportunities to build strong relationships through proactive communication and problem-solving.

Qualifications

• Bachelor’s Degree in Business, Transportation, Logistics, or related field preferred but not required
• 3–5+ years of transportation, logistics, customer service, or related operational experience preferred
• Intermodal transportation experience preferred, but not required
• Cost management experience preferred, but not required
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Ability to multitask and prioritize effectively under pressure
• Strong attention to detail and organizational skills
• Sense of urgency and ownership mentality
• Strong negotiation and problem-solving abilities
• Proficiency in Microsoft Office Suite and Outlook

Responsibilities

• Determine and secure the most profitable equipment type and/or transportation mode
• Schedule pickup and delivery appointments per customer requirements
• Procure and dispatch carriers
• Communicate with carriers, customers, and railroads
• Manage equipment pools
• Ensure loads are picked up, moving on schedule, and delivered on time
• Obtain arrival and departure times from carriers
• Ensure timely termination of empty intermodal equipment
• Process accessorial charges
• Audit work orders
• Analyze reports to assist in properly managing customer freight
• Assist in the review and submission of customer pricing requests
• Support teammates and provide operational backup as needed
• Participate in an on-call rotation, including occasional evenings and weekends
• Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Maintain regular and reliable attendance
• Perform additional duties as assigned by leadership

Skills

Intermodal transportation

Customer service

Problem solving

Time management

Negotiation

Education

Bachelor's degree in Business/Transportation/Logistics

Tools

Microsoft Office Suite

Outlook

Job description

About Cornerstone Systems

Established in 1997, Cornerstone Systems has grown into a premier transportation and logistics provider across North America. As an employee-owned organization, we are proud to deliver Rock Solid Transportation Solutions through our intermodal, truck brokerage, drayage, warehousing, and logistics services nationwide.

At Cornerstone, our employees are more than team members — they are owners. We believe in accountability, teamwork, continuous improvement, and building a positive culture where driven individuals can make a meaningful impact. Our Comstock Park, Michigan office offers the opportunity to work closely within a team, support high-profile customer accounts, and play an important role in the success of the organization.

If you are someone who enjoys problem-solving, thrives in a fast-paced environment, takes ownership of your work, and wants to be part of a collaborative and supportive team, we would love to hear from you.

Job Summary

This role is an onsite opportunity in the Comstock Park, Michigan area. The Account Coordinator, supporting the Intermodal & Truck Brokerage Operations department, is responsible for coordinating daily freight movements across North America while delivering exceptional customer service to key customer accounts in a fast-paced and time-sensitive environment.

This role is ideal for a positive, self-motivated individual who thrives with autonomy, communicates proactively, and takes pride in delivering reliable, high-quality service. The right candidate will enjoy being part of a smaller, close-knit team where every person makes a direct impact on the success of the operation and customer experience.

This position offers exposure to high-profile customer accounts and the opportunity to build strong relationships through communication, problem-solving, attention to detail, and operational excellence.

The below is intended to describe the general content of and requirements for the performance of each role and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Successful individuals in this position are:

• Self-motivated and dependable with a strong sense of accountability


• Positive team players who enjoy supporting others and solving problems together


• Able to stay organized and focused in a fast-paced environment


• Strong communicators who build trust with customers, carriers, and teammates


• Comfortable multitasking and making decisions with urgency


• Driven to provide exceptional customer service and create solutions


• Detail-oriented and proactive in identifying and preventing issues before they elevate


• Ability to be flexible with on-call and after hours requirements


• Adaptable and eager to continuously learn and grow within the transportation industry

Primary Duties and Responsibilities

• Determine and secure the most profitable equipment type and/or transportation mode


• Schedule pickup and delivery appointments per customer requirements


• Procure and dispatch carriers


• Communicate with carriers, customers, and railroads


• Manage equipment pools


• Ensure loads are picked up, moving on schedule, and delivered on time


• Obtain arrival and departure times from carriers


• Ensure timely termination of empty intermodal equipment


• Process accessorial charges


• Audit work orders


• Analyze reports to assist in properly managing customer freight


• Assist in the review and submission of customer pricing requests


• Support teammates and provide operational backup as needed


• Participate in an on-call rotation, including occasional evenings and weekends


• Promote and display Cornerstone’s Core Values:


• Integrity


• Honesty


• Respect


• Loyalty


• Never Satisfied


• Maintain regular and reliable attendance


• Perform additional duties as assigned by leadership

Minimum Knowledge, Abilities and Skills Required

• Bachelor’s Degree in Business, Transportation, Logistics, or related field preferred but not required


• 3–5+ years of transportation, logistics, customer service, or related operational experience preferred


• Intermodal transportation experience preferred, but not required


• Cost management experience preferred, but not required


• Excellent verbal and written communication skills


• Strong interpersonal and relationship-building skills


• Ability to multitask and prioritize effectively under pressure


• Strong attention to detail and organizational skills


• Sense of urgency and ownership mentality


• Strong negotiation and problem-solving abilities


• Proficiency in Microsoft Office Suite and Outlook

Why Join Cornerstone Systems?

• Employee-owned company (ESOP)


• Opportunity to support high-visibility customer accounts


• Collaborative and supportive team environment


• Exposure to multiple areas of transportation and logistics


• Ability to make a direct impact within a smaller office team


• Fast-paced environment with opportunities for growth and development


• Culture focused on accountability, teamwork, and continuous improvement