Intermodal Logistics Specialist

Cornerstone Systems; Memphis (TN); On-site; USD 52,000 - 72,000; Full time

Job summary

Cornerstone Systems seeks an Intermodal‑Account Coordinator at our Memphis, TN corporate office. The Account Coordinator supports Intermodal Operations, coordinating daily freight movements on a national scale while maintaining customer satisfaction in an extremely high‑pressure, time‑sensitive atmosphere.

They are a motivated, self‑starter able to manage multiple projects at once within a fast‑paced environment.

Qualifications

• Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred but not required.
• 3–5+ years of related work experience within transportation or logistics; intermodal knowledge preferred but not required.
• Cost management experience preferred but not required.
• Must have excellent oral and written communication skills, as well as interpersonal skills.
• Must possess a strong sense of urgency.
• Must possess strong attention to detail.
• Able to manage multiple projects simultaneously, and can work well under pressure.
• Proficient in Microsoft Office Suite, and Outlook.

Responsibilities

• Determine and secure most profitable equipment type including equipment requests.
• Schedule pick up appointments based on customer guidelines.
• Dispatch origin carrier.
• Perform rail billing and assign gate reservations when needed.
• Monitor and work Pre‑ship and Origin tabs in Edge.
• Manage equipment pools, reconciliation, and reporting.
• Ensure loads are in gated in a timely manner.
• Enter all relevant information (arrival and departure times, notes, etc.).
• Review and work active alerts in Edge.
• Communicate and enter carrier deductions if applicable.
• Review and process accessorials which occur at origin.
• Communicate with carriers, customers, and railroads.
• Schedule delivery appointments based on customer guidelines.
• Monitor and work transit and destination tabs in Edge.
• Manage equipment pools, reconciliation, and reporting.
• Ensure termination of empty equipment in a timely manner.
• Enter all relevant information (arrival and departure times, notes, etc.).
• Review and work all active alerts in Edge.
• Communicate and enter carrier deductions if applicable.
• Review and process accessorials incurred at destination.
• Review team emails, prioritize, and respond in a timely manner.
• Review and process accessorials incurred at destination.
• Run various reports which will assist in properly managing customer’s loads.
• Provide problem resolution as needed.
• Identify trends or concerns with each customer and/or carrier and communicate to the team leader, manager and/or sales.
• Communicate any additional charges which could occur to the customer.
• Back up for other team members and/or team leader, as needed.
• Participate in a shared on‑call rotation, providing occasional after‑hours and weekend support based on team scheduling.
• Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Regular and reliable attendance expected.
• Other work‑related duties as assigned by supervisor/manager.

Skills

Intermodal coordination

Communication skills

Attention to detail

Ability to work under pressure

Microsoft Office / Outlook

Education

Bachelor’s Degree in Business, Transportation, Logistics or related field

Tools

Edge system

Rail billing software

MS Office (Outlook)

Job description

Cornerstone Systems seeks an Intermodal‑Account Coordinator at our Memphis, TN corporate office. The Account Coordinator supports Intermodal Operations, coordinating daily freight movements on a national scale while maintaining customer satisfaction in an extremely high‑pressure, time‑sensitive atmosphere.

They are a motivated, self‑starter able to manage multiple projects at once within a fast‑paced environment.