Intermediate Universal Banker

Minnwest Corporation; Minnetonka (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

ESOP

Paid Holidays

Paid Vacation

Disability Insurance

Life Insurance

Tuition Reimbursement

Volunteer Time Off

Employee Resource Group

Job summary

Minnwest Bank in Minnetonka, MN is seeking an Intermediate Universal Banker to deliver professional customer experiences, open deposit accounts, process deposits, and cross-sell bank products and services. Strong communication and detail orientation are required, with proficiency in computer systems.

This role involves travel to the Minnwest Bank Training Center in Eagan, MN for Universal Banker Training, and possible mileage reimbursement when using personal vehicle.

Qualifications

• High school diploma or GED required.
• 2 years cash handling in a customer-facing role.
• 2 years customer service experience.
• 1 year in retail banking or financial services sales.
• 1 year consumer, business and fiduciary account openings or training.
• Strong attention to detail and accuracy.
• Strong verbal and written communication skills.
• Dependable, organized, self-motivated team player.
• Intermediate computer skills including MS Office.

Responsibilities

• Provide prompt, courteous customer service and identify cross-sell opportunities.
• Open new consumer and business deposit accounts and process paperwork.
• Process transactions, recognize fraud red flags and ensure accuracy.
• Provide referrals to other business lines (insurance, real estate, etc.).
• Promote cross-selling to meet sales and service goals.
• Assist customers with account changes and online products/services questions.
• Perform teller duties: deposits, cash handling, receipts, checks, end-of-day balancing.
• Travel to branches within the market to cover staffing needs.
• Maintain knowledge of bank products and services.
• Comply with bank policies and procedures.
• Perform additional duties as assigned by supervisor.
• Occasional training travel to Eagan, MN.

Skills

Cash handling

Customer service

Communication

Attention to detail

MS Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intermediate Universal Banker

Full-time Regular OFFICE 5B Minnetonka, MN, US

Salary Range: $22.40 To $25.20 Hourly

About Minnwest: Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary: The Intermediate Universal Banker is responsible for providing all Minnwest Bank customers with a professional and courteous customer experience, from sales to service. Responsible for providing solutions to satisfy customers' financial needs by opening new deposit accounts handle customer deposit transactions. This position will also cross-sell bank retail and business products and services, as well as service existing account relationships. This position consists of extensive customer contact and requires strong communication skills, professionalism, customer focus and computer system proficiency.

This position requires traveling to the Minnwest Bank Training Center in Eagan, MN for Universal Banker Training twice a year. If the local branch location has a bank vehicle, the bank vehicle should be booked for this travel. If not, the Universal Banker will be paid mileage while using their own vehicle.

Duties and Responsibilities (including but not limited to):

• 1. Provide prompt and courteous customer service to all Minnwest Bank customers by identifying and recommending bank products and services to fulfill their needs.
• 2. Open new consumer and business deposit accounts, cross-sell bank products and services, and accurately prepare and process all deposit account paperwork for new and existing customer accounts.
• 3. Process transactions as requested, recognizing red flags regarding fraud and scams.
• 4. Provide referrals and other opportunities to other business lines, e.g., insurance, real estate, etc.
• 5. Proactively promote and identify cross-selling opportunities to achieve individual, team, and organizational sales and service goals.
• 6. Assist existing customers with account changes or inquiries and assist customers with any issues or questions they may encounter with their online products/services.
• 7. Perform teller functions as outlined in the Teller standard operating procedures, including, but not limited to, receiving checks and cash for deposits, verifying cash and endorsements, issuing receipts, issuing cashier's checks, cashing checks, and paying out funds upon verification of signature and balance, balancing of cash drawer and maintaining established cash level.
• 8. Travel to Minnwest Bank branches within the market, performing all Universal Banker duties, to provide adequate staffing coverage due to unexpected illnesses, PTO, etc.
• 9. Maintain knowledgeable on all bank products and services.
• 10. Comply with Minnwest Bank policies and procedures.
• 11. Perform additional duties as assigned by supervisor.
• Occasional travel to the Minnwest Bank Training Center in Eagan, MN for Universal Banker Training.

• High school diploma or equivalent (GED)
• 2 years cash handling in a customer facing role
• 2 years customer service experience
• 1 year of experience in retail banking, or financial sevices in a customer facing sales role
• 1 year consumer, business, and fidcuciary account opening or proven proficiency in Minnwest Consumer, Business and Fiduciary Account Training
• Strong attention to detail and accuracy
• Strong verbal and written communication skills, including the ability to communicate with customers in a professional manner
• Dependable, organized, self-motivated team player
• Willing to continuously learn and grow within the organization
• Intermediate level computer skills, including proficiency with the Microsoft Office Suite

Preferred Qualifications:

• 2 to 5 years of consumer and business account openings, closings, and maintenance
• Effective time Management skills including the ability to prioritize workload based on department and customer needs
• Ability to identify customer needs and recommend appropriate products and services
• Strong analytical and decision-making skills
• Knowledge of credit and regulatory policy as it relates to consumer lending
• Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations
• Language stipend available for bilingual employees
• Requires face-to-face interaction and coordination of work with customers, other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range: $22.40-$25.20/hour

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate's job-related knowledge, skills, and experience, among other factors.

Minnwest Benefits: In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All benefits are subject to eligibility requirements.

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission or your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.