Intermediate Business Banking Associate

Minnwest Bank; Minnesota; On-site; USD 28,000 - 33,000; Full time

Job summary

Minnwest Bank in Lewiston, MN is seeking a full-time Intermediate Business Banking Associate to serve as the frontline face of the bank, delivering a knockout customer experience. You will coordinate loan processes, support closings, and collaborate with lenders, analysts, and operations to ensure smooth, accurate service.

The role requires strong communication, attention to detail, and 2+ years in loan operations and customer service, plus proficiency with Microsoft Office.

Qualifications

• 2 years of previous loan operations, loan processing, or loan department experience.
• 2 years of customer service experience.
• Strong attention to detail and accuracy.
• Strong verbal and written communication skills, including professional communication with customers.
• Effective time management with the ability to prioritize workload.
• Intermediate computer skills, including proficiency with Microsoft Office.

Responsibilities

• Provide exceptional service to customers as a knowledgeable, responsive contact for loan questions.
• Coordinate loan workflow from initial requests through closing and post-closing activities.
• Prepare loan input worksheets and review loan documents for accuracy.
• Support loan closings and post-closing activities including lien perfection and UCC filings.
• Maintain organized customer and loan files according to procedures and retention rules.
• Collaborate with the Business Banking team to provide timely support.

Skills

Attention to detail

Verbal and written communication

Time management

Microsoft Office

Customer service

Loan operations knowledge

Team collaboration

Professional demeanor

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intermediate Business Banking Associate

Full-time Regular OFFICE 5B Lewiston, MN, US

6 days ago Requisition ID: 1347

Salary Range: $20.77 To $23.36 Hourly

About Minnwest: Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary: Minnwest Bank is seeking a full-time Business Banking Associate for our Lewiston location. As a member of the "front of the house" team, Business Banking Associates (BBAs) have a critical role in providing knockout customer experience and ensuring that our customers are our first priority. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error-free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers.

You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues. You must enjoy being "on stage" all the time and consistently provide a great customer experience. You hold an important role in developing strong and professional relationships with our customers, which includes gathering feedback and being the voice of the customer when service, product, or process improvements are needed. You will play an important part in ensuring that Minnwest is the best bank in the market.

Duties and Responsibilities (including but not limited to):

• Provide exceptional service to customers, serving as a knowledgeable and responsive point of contact for loan-related questions and requests
• Partner with Ag and Commercial Lenders, Credit Analysts, Loan Operations, and customers to gather financial information and support an efficient lending process
• Coordinate the loan workflow from initial requests through closing and post-closing activities including ordering title work, flood determinations, appraisals, UCC searches and other required documentation
• Prepare loan input worksheets, order and review loan documents, and ensure information aligns with approved loan terms
• Support loan closings and post-closing activities including lien perfection, UCC filings, disbursements, advancements, wires, and payment of applicable fees
• Maintain accurate and organized customer and loan files in accordance with established procedures, documentation standards, and retention requirements
• Process loan checklists, eligibility documentation, paid note files, constructions draws and other ongoing servicing needs
• Monitor required ticklers and follow-up items to ensure documentation and customer needs are addressed accurately and timely
• Research and assist in resolving system, documentation, or processing issues and identify opportunities to improve the customer experience
• Collaborate across the Business Banking team to provide timely, accurate, and consistent support, including assisting team members as needed
• Identify opportunities to connect customers with additional bank products and services that meet their financial needs
• Perform other duties and responsibilities as assigned
• High School diploma or equivalent
• 2 years of previous loan operations, loan processing, or loan department experience
• 2 years of customer service experience
• Strong attention to detail and accuracy
• Strong verbal and written communication skills, including the ability to communicate with customers in a professional manner
• Effective time management skills including the ability to prioritize workload based on department and customer needs
• Intermediate level computer skills, including proficiency with Microsoft Office

Preferred Qualifications:

• 3 years loan operations, loan processing, or loan department experience
• Experience with commercial and/or ag loan
• Ability to identify customer needs and recommend appropriate products and services
• Requires face-to-face interaction and coordination of work with customers, other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range:$20.77- $23.36/hour

The pay range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate's job-related knowledge, skills, and experience, among other factors.

Minnwest Benefits: In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All benefits are subject to eligibility requirements.

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission or your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.