Interior Landscaping Service Lead — Team Growth

Dr Delphinium Designs + Events; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Dr. Delphinium is seeking an organized, service-minded Interior Landscaping Service Lead to oversee the Green Tech Team, coordinating scheduling, training, and field operations to deliver exceptional client experiences.

Reporting to the Logistics Manager, you will lead technicians, develop staff, resolve service issues, and collaborate with sales and operations to ensure plant care excellence and consistent service across accounts.

Qualifications

• Leadership experience overseeing a field service team.
• Experience creating and managing technician schedules.
• Ability to onboard, train, and coach employees.
• Strong customer-service mentality and communication skills.
• Proven problem-solving and organizational abilities.
• Knowledge of interior plant care and horticultural practices.

Responsibilities

• Lead, support, and manage the Green Tech Team.
• Create and manage technician schedules, routes, and workload distribution.
• Provide onboarding, training, coaching, and ongoing employee development.
• Conduct regular ride-alongs and field evaluations to ensure service quality and consistency.
• Perform quality assurance reporting to ensure standards are being met.
• Foster accountability, teamwork, and professional growth within the department.
• Assist with hiring and performance management as needed.
• Coordinate with Sales, Operations, and other departments to ensure a seamless client experience.
• Communicate customer feedback, operational concerns, and service opportunities proactively.
• Support inventory coordination and operational planning when needed.
• Oversee interior plant maintenance and installations to company standards.
• Maintain client relationships and satisfaction.
• Represent Dr. Delphinium professionally at client locations.

Skills

Leadership

Scheduling

Coaching

Customer service

Communication

Problem solving

Plant care knowledge

Team management

Education

Interior plant care / horticulture experience

Job description

Dr. Delphinium is seeking an organized, service-minded Interior Landscaping Service Lead to oversee the Green Tech Team, coordinating scheduling, training, and field operations to deliver exceptional client experiences.

Reporting to the Logistics Manager, you will lead technicians, develop staff, resolve service issues, and collaborate with sales and operations to ensure plant care excellence and consistent service across accounts.