Operations Supervisor: Customer Service (2nd Shift)

Inland Deicing Services, LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Quantem Aviation Services seeks an Operations Supervisor to oversee customer service at the Charlotte facility, ensuring safe, cost-effective use of equipment and labor while maintaining high service levels.

You will support hiring, scheduling and training, respond to airline/FAA inquiries, and drive safety and customer satisfaction improvements through strong leadership and clear communication.

Qualifications

• High school diploma or equivalent preferred.
• 2 years in a lead role preferred.
• Strong time-management and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to lead groups and foster open communication.
• Proficient with Microsoft Outlook, Word, PowerPoint and Excel.
• Valid driver’s license required.
• Ability to obtain security clearances.

Responsibilities

• Participate in meetings and keep the location updated on new developments.
• Ensure station delivers optimal customer service and maintains relationships.
• Assist Operations Manager with audits, reports and airline/FAA inquiries.
• Assist Base Operations Manager with hiring, scheduling and training; promote staff as needed.
• Audit activities to ensure safety, regulatory compliance and asset protection.

Skills

Leadership

Time management

Communication

Report preparation

Presentations

Training and mentoring

Education

High school diploma or equivalent

Tools

Outlook

Word

PowerPoint

Excel

Job description

Discover an exciting future at the Airport!Operations Supervisor-Customer Service (QAS)Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.Our employees receive the following, based on position and eligibility requirements:• Insurance - health, dental and life• 401(k) retirement plan with company match• Employee Assistance Program• Employee discounts• Competitive wages• Flexible schedule• Advancement opportunities• On the job training• DailyPayPosition Overview:The Operations Supervisor is responsible for the safe and cost-effective use of the facility equipment and labor within control of this position. Ensure all staff are compliance with Inland’s policy of superior service and satisfaction while maintaining compliance with all written company and Government rules and regulations.Essential Duties and Responsibilities (Including but not limited to):• Participate and exchange ideas in meetings and conference calls as required keeping the Operations at your location updated on new developments;• Ensure your station is focused on achieving optimal customer service, customer retention and customer relationships to maintain quality of service;• Assist the Operations Manager with station audits, provide information needed for reports, and handle all airline and FAA questions/concerns as required;• Assist the Base Operations Manager in hiring, scheduling and training; recommended discipline and promotion of employees to new duties and responsibilities;• Audit and maintain that all station activities are conducted to guarantee the highest level of employee and equipment safety for protection of assets, sustaining regulatory compliance and support company mission, values and purpose;Required Skills and Experience:• High school diploma or equivalent preferred;• 2 years experience in a “Lead” role preferred;• Effective time management and organizational skills to manipulate multiple projects and conflicting deadlines at once;• Verbal and written communication skills;• The ability to listen to others and value opinions, interpret information, promote and execute ideas, prepare reports and presentations, lead groups and provide foundation of open communication are required;• Intermediate computer skills with working knowledge of Microsoft programs (Outlook, Word, PowerPoint and Excel);• A valid driver’s license is required for this position.• Ability to obtain and maintain security clearances required by Local and Federal Regulatory Authorities.Work Environment:• Office environment with the potential of remaining seated for extended periods of time;• Continuous use of a computer, keyboard, and mouse;• Warehouse - physically strenuous, prolonged periods of time standing with exposure to noise (may be excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment;• Outdoor - prolonged periods of time standing with exposure to prevalent weather, dust, dirt, fuel, fumes and noise, in or around heavy equipment and moving vehicles;• May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.Physical Demands:• Must be able to squat, stoop, kneel, bend, stretch, crawl in awkward positions;• Must be able to lift, push pull up to 55 pounds at times, but not in excess of 75 pounds;• May be exposed to loud noises, harmful materials and dangerous equipment or machinery;• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.