Interface Resource & Referral Counselor

William James College, Inc.; Massachusetts; Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

Flexible spending accounts

Life insurance

Job summary

William James College in Newton, MA, is seeking an Interface Resource & Referral Counselor. This full-time, remote-friendly role (35 hours/week) supports the INTERFACE helpline by guiding resources and coordinating referrals to licensed providers within our extensive database.

Strong communication skills and bilingual ability (Spanish preferred) are highly valued. Qualification includes a psychology/mental health background with license eligibility or licensure in MA.

Qualifications

• Degree in psychology or mental health field or related area required or license eligible.
• Experience in clinical services or counseling preferred.
• Ability to communicate effectively in writing and verbally.
• Spanish language abilities strongly preferred.
• Access to reliable internet and private space to maintain confidentiality.

Responsibilities

• Provide resource and referral guidance to INTERFACE callers.
• Conduct basic counseling and psycho-education following service protocols.
• Perform follow-up and case management for assigned cases.
• Research resources for INTERFACE website and database; coordinate with IT.
• Recruit clinicians for the database and support recruitment team.
• Attend trainings and staff meetings for best practices.
• Occasional evenings or weekend hours for community events.

Skills

Counseling skills

Telephone triage

Verbal communication

Written communication

Bilingual Spanish preferred

Education

Degree in psychology or related field

License eligible or licensed MA

Tools

HIPAA-compliant systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Interface Resource & Referral Counselor

Newton, MA, US

3 days ago Requisition ID: 1364

Salary Range: $50,000.00 To $55,000.00 Annually

Institutional Overview

William James College is in an exciting period of growth at a time when access to high-quality behavioral healthcare has never been more important. For over 50 years, our faculty and staff have prepared professionals to bring evidence-based mental health care to healthcare systems, community agencies, schools, correctional facilities, businesses, and private practice settings throughout New England and beyond.

Our mission is clear: to advance educational excellence in applied psychology and to develop skilled, compassionate professionals committed to expanding access to behavioral healthcare for individuals and communities who need it most.

As a community grounded in excellence, fairness, and respect for all individuals, William James College fosters leadership, collaboration, and service in an increasingly complex world. We seek professionals who are energized by meaningful work, committed to student success, and motivated to make a lasting impact in the field of behavioral health.

We are building the next generation of behavioral health leaders and are looking for colleagues who want to help shape that future.

What is Interface?

The William James INTERFACE Referral Service, is a mental health and wellness referral Helpline available Monday, Wednesday, and Friday, 9 am-5 pm and Tuesday and Thursday 8 AM-6 PM EST. This is a free, confidential referral service for members of subscribing communities . Callers from these subscribing communities are matched with licensed mental health providers from our extensive database, on average, within 1-2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller.

Position Summary

Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders. This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA.

Essential Functions

• Complete intakes during dedicated daily line coverage hours
• Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well-established protocols of the service
• Provide follow-up services and case management to assigned cases
• Research and identify resources for the INTERFACE website and database including working with IT and other staff
• Recruit clinicians for inclusion in the database while conducting provider searches, assist the recruitment team in updating or adding profiles in coordination with recruitment team;
• Attend trainings and staff meetings for best practice resource and referral
• Ability to work occasional evening or weekend hours, including in the communities we serve at community related marketing events.

Perform other duties as assigned that are consistent with the responsibilities and objectives of the position and the mission of the College

Education and Experience:

• Degree in psychology, mental health counseling or social work, license eligible or licensed in Commonwealth of MA preferred
• Ability to speak with callers and communicate in writing in a language other than English, and Spanish is strongly preferred
• 1-2 years of experience in clinical services is highly preferred
• Access to reliable, secure high-speed internet and a private setting to maintain confidentiality
• Skill in both verbal and written communication, fluent in second language preferred;
• Strong interpersonal and communication skills;
• Experience with phone triage in a clinical setting preferred

Compensation Range:$50,000-55,000 annually

This range represents the College’s good faith estimate of the compensation for this role. Placement within the range will depend on qualifications, experience, and internal equity. Typically, candidates are hired within the lower to mid-point of the range, with the upper end reserved for individuals who bring significant, directly relevant experience and fully meet or exceed the role’s requirements.

Total Rewards:

We are excited to present an exceptional compensation and benefits package that prioritizes your wellbeing! Embrace comprehensive health, vision, and dental insurance, complemented by flexible spending accounts. Enjoy the peace of mind that comes with company-paid life insurance, long-term disability coverage, and the opportunity to contribute to your retirement. Relish our generous paid time off and seize the exciting professional development opportunities that empower your growth. Join us and experience a rewarding workplace that passionately invests in your future!

Applications will be reviewed on a rolling basis, and the position will remain open until filled.

Compliance & Equal Opportunity Statement:

At William James College, we are a community grounded in excellence, fairness, and respect for all. We are committed to developing leaders and change agents who can navigate and shape an increasingly complex world, while fostering an inclusive and supportive workplace.

William James College is proud to be an equal opportunity employer. We make all employment decisions based on qualifications, merit, and business needs, in accordance with applicable federal and Massachusetts laws. The College does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, religion, veteran status, or any other protected characteristic.

This position is not eligible for employment visa sponsorship now or in the future. Applicants must be authorized to work in the United States at the time of hire and be able to perform the essential functions of the position.

William James College is committed to providing reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this position, with or without accommodation.