Intercompany Runner/Receptionist

Lexus of Woodland Hills; Los Angeles (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

Lexus of Woodland Hills is seeking an Intercompany Runner/Receptionist to greet customers on the showroom floor, answer calls, and perform basic clerical tasks. Ideal candidates are detail-oriented, have a valid California driver's license, and can scan documents, file records, and coordinate deliveries between dealerships while maintaining confidentiality and a professional appearance.

The role requires strong organization, excellent phone etiquette, and the ability to multitask in a fast-paced

Qualifications

• No experience required; automotive dealership experience is a PLUS.
• Must have a valid California driver's license with a clean driving record.
• Professional appearance and work ethic.
• Excellent communication and customer service skills.
• Ability to maintain composure under stress and multi-task.

Responsibilities

• Answer and direct all incoming calls according to company policies with exceptional phone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel and notify them about pending messages.
• Coordinate questions and issues with the appropriate department personnel.
• Address customers' concerns and issues or elevate them as needed.
• Help with clerical tasks such as scheduling appointments, maintaining records, sending bills, answering phones, and ordering supplies.
• Scan all necessary documents into the scanner with strong attention to detail to ensure accuracy.
• Filing as assigned by management.
• Transport paperwork from one dealership to another.
• Greet customers in the showroom floor.
• Maintain confidentiality of company and customer information at all times.
• Assist Service Department with paperwork to external companies for claims payments.
• Assist the Service Department to contact customers when their car is ready for pickup.
• Performs other duties as assigned.

Skills

Communication

Customer service

Problem solving

Multitasking

Time management

Teamwork

Attention to detail

Microsoft Office

Basic computer skills

California driver's license

Tools

Microsoft Office

Job description

Overview

TheIntercompany Runner/Receptionist will scan all necessary documents into the scanner with a strong attention to detail to ensure accuracy which will include filing as assigned by management. They will deliver daily to another auto dealership. Answer calls and greet customers on showroom floor and assist our service department with filing claims to vendors. The ideal candidate has experience with scanning, and he or she must be detail-oriented and proficient with filing and the ability to answer calls and greet customers in a professional manner. Making daily deliveries will require this person to have a valid California driver's license with a clean driving record.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Answer and direct all incoming calls according to all company policies with exceptional phone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel an notify them as soon as possible about pending messages.
• Coordinates questions and issues with the appropriate department personnel.
• Address customers' concern and issues or elevate them as needed.
• Help with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, order supplies, etc.
• Scan all necessary documents into the scanner with strong attention to detail to ensure accuracy.
• Filing as assigned by management.
• Transport paperwork from one dealership to another.
• Greet customers in the showroom floor.
• Maintain confidentiality of company and customer information at all times.
• Answer service department telephone calls and direct the people to the best suited person to take the call and take message for person when not available.
• Assist Service Department submit paperwork to external companies for claims payments.
• Assist the Service Department to contact customers when their car is ready to be picked up.
• Performs other duties as assigned.

Qualifications

• No experience required but a PLUS!!
• Automotive Dealership experience a PLUS!!
• Service and hospitality industries experience a PLUS!
• Previous retail and customer service experience preferred.
• Must have a valid California driver's license with a clean driving record.
• Basic computer and Microsoft Office Skills.
• Strive to respect and facilitate teamwork with all departments.
• Professional appearance and work ethic.
• Excellent communication, customer service and problem-solving skills, and the ability to maintain composure under stress.
• Strong Organization skills, ability to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must be self-motivated with good written and verbal communication skills.
• Must conduct oneself in a professional manner and have strong attention to detail.
• Strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Must be a team playerwith a strong sense of commitment to the customer and team members.
• Bilingual is a plus!