Interactive Teller (Part-Time)

Bank of Tennessee; Johnson City (TN); On-site; USD 30,000 - 42,000; Part time

Job summary

An established industry player is seeking a Part-Time Interactive Teller to engage with customers through Interactive Teller Machines (ITMs). This role demands exceptional presentation and communication skills, as you will handle various customer requests while maintaining a high level of professionalism. As a key player in sales referrals and customer service, you will thrive in a fast-paced environment, balancing multiple customer interactions. If you are self-motivated and have a passion for delivering outstanding service, this opportunity allows you to make a significant impact in a dynamic banking environment.

Qualifications

• High school diploma or equivalent is required.
• At least six months of customer service or banking experience preferred.

Responsibilities

• Assist customers with transactions and product recommendations efficiently.
• Identify opportunities to refer customers to other bank divisions.
• Manage ITM operations and ensure compliance with bank policies.

Skills

Customer Service

Presentation Skills

Problem-Solving

Time Management

Active Listening

Microsoft Office

Education

High School Diploma or Equivalent

Job description

As a Part-Time Interactive Teller, you will engage customers via the Interactive Teller Machines (ITMs) by displaying extraordinary presentation and communication skills. This includes handling requests for balance information, transfers, loan payments, account research, product information, and customer service on deposit and loan accounts. Interactive Tellers provide service and support for customers handling routine requests, as well as those that may require extensive research and use of problem-solving skills to identify and resolve issues.

The Interactive Teller is a leader in sales referrals, product knowledge, and solutions, and is able to identify opportunities to expand our customer’s relationship with the bank. An Interactive Teller must excel in a fast-paced environment with exceptional time management skills, balancing customer interactions via ITMs located at multiple locations. This position takes complete ownership of the customer’s needs while meeting the bank’s performance standards. This role is highly visible in the bank and requires a high level of professionalism and self-awareness.

Job Requirements

• High school diploma or equivalent required
• Ability to work flexible shifts to accommodate the extended operating hours of 6:45am to 7:15pm, Monday through Saturday required
• At least six months of customer service, banking, or retail experience preferred

Competencies

• Superior presentation and interaction skills with the ability to perform on camera in a consistently professional manner
• Professional appearance, dress, and attitude
• Ability to make quick decisions independently and work autonomously
• Efficiency and independence in working a video teller station
• Active listening skills to identify customer needs and wants
• Knowledge of bank functions and information sources
• Ability to multitask and adapt quickly without stress
• Self-motivation and self-sufficiency with minimal supervision
• Strong attention to detail
• Ability to read and understand policies and procedures
• Proficient computer skills, familiar with Microsoft Office
• Self-driven and results-oriented mindset

Duties and Responsibilities

• Complete all training programs related to the Interactive Teller position, including software/system training and customer service standards
• Maintain superior knowledge of bank products and services, delivering professional presentations and recommendations based on customer needs
• Assist customers with transactions, account advice, referrals, and product recommendations efficiently and accurately
• Identify opportunities to refer customers to other bank divisions such as Commercial, Mortgage, and Investment services
• Continuously seek cross-selling opportunities while maintaining comprehensive product knowledge
• Conduct transactions with accuracy, efficiency, and professionalism, meeting service quality standards
• Achieve service, referral, transactional, and other performance goals
• Protect customer and bank information, adhering to privacy and security policies
• Report customer, operational, or compliance issues to the Customer Experience Channel Manager
• Manage ITM operations, including cash levels and terminal maintenance
• Ensure compliance with regulations and bank policies, including BSA and OFAC
• Support diversity and inclusion initiatives
• Perform other duties as assigned by management

Physical Requirements

This role involves working in a professional office environment, primarily stationary at a workstation, frequently operating a computer and communicating via video. Regular use of email and document inspection via video is required. Manual dexterity for computer use is essential.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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