Interactive Technology & Systems Technician

Design and Production Incorporated; Lorton (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

Design and Production Incorporated in Virginia is seeking an Interactive Technology & Systems Technician to configure, test, and support computer-based museum installations. You’ll work hands-on with Windows PCs, touchscreen apps, and multimedia systems, ensuring everything is ready for visitors.

Some travel to project sites is required, and you’ll collaborate with programmers, engineers, and installers to deliver reliable experiences.

Qualifications

• Solid foundation in computer hardware, Windows operating systems, and software installation.
• Experience in IT support, technical troubleshooting, computer configuration, or related field.
• Strong problem-solving skills and attention to detail.
• Ability to follow technical instructions, document issues, and communicate clearly.
• Collaborative mindset and willingness to learn new technologies.

Responsibilities

• Configure and prepare Windows-based computers and related hardware for exhibits.
• Install software, interactive applications, and multimedia programs.
• Prepare and verify systems before installation at museum sites.
• Assist with software updates and configuration adjustments.
• Test interactive exhibits, touchscreen applications, and multimedia experiences.
• Identify bugs, performance issues, and document problems clearly.
• Reproduce fixes with programmers and specialists to verify results.
• Diagnose hardware, software, and connectivity issues during troubleshooting.
• Support teams and escalate complex issues to senior engineers when needed.
• Collaborate with developers, engineers, and project teams during testing and deployment.
• Occasionally travel to project sites for installation, testing, and commissioning.
• Help ensure that interactive experiences are ready for visitors.

Skills

IT support

Technical troubleshooting

Computer configuration

Windows OS

Hardware basics

Documentation

Team collaboration

Education

Recent IT/computer science graduate

Job description

Museum Exhibits & Interactive Experiences

Bring Museum Technology to Life

Are you a hands-on technology enthusiast who enjoys solving problems, testing interactive applications, and figuring out how things work?

At D&P, we bring museum exhibits and visitor experiences to life through innovative technology, interactive installations, and immersive environments.

We are looking for an Interactive Technology & Systems Technician to help configure, test, troubleshoot, and prepare the computer-based systems that power these experiences.

This is an excellent opportunity for an early-career IT professional who wants to move beyond traditional computer support and work on exciting, real-world museum projects.

What You’ll Do

1. Configure and Prepare Interactive Systems

• Set up and configure Windows-based computers and related hardware.
• Install software, interactive applications, and multimedia programs.
• Prepare and verify systems before installation at museum sites.
• Assist with software updates and configuration adjustments.

2. Test Interactive Experiences

• Test interactive exhibits, touchscreen applications, and multimedia experiences.
• Identify software bugs, performance issues, and unexpected system behavior.
• Reproduce and document technical problems clearly.
• Work with programmers and technical specialists to verify fixes.

3. Troubleshoot and Solve Problems

• Diagnose common hardware, software, and connectivity issues.
• Investigate application crashes, touchscreen problems, and system failures.
• Support technical teams in identifying and implementing solutions.
• Escalate more complex issues to senior engineers when needed.
• Work closely with developers, engineers, and project teams.
• Assist with final system testing and quality checks.
• Occasionally travel to project sites to support installation, testing, and commissioning.
• Help ensure that interactive experiences are ready for visitors.

What We’re Looking For

• A solid foundation in computer hardware, Windows operating systems, and software installation.
• Experience in IT support, technical troubleshooting, computer configuration, or a related hands-on technical field.
• Strong problem-solving skills and attention to detail.
• Ability to follow technical instructions, document issues, and communicate clearly.
• A collaborative mindset and willingness to learn new technologies.

Nice to Have

• Experience with interactive applications, gaming technology, or multimedia software.
• Basic programming or scripting knowledge.
• Familiarity with touchscreens, audiovisual equipment, or networked systems.
• Experience testing software applications or troubleshooting computer-based installations.

Who Could Be a Great Fit?

You might currently be:

• An IT Support Technician or Help Desk Specialist.
• A Computer Technician or Technical Support Specialist.
• A recent graduate in IT, computer science, or a related technical field.
• An installation technician interested in software and interactive technology.
• A technology enthusiast with practical troubleshooting experience.

You do not need previous museum experience. We value technical curiosity, initiative, and the ability to learn.