Interaction Designer, Support Platform

Google Inc.; Irvine (CA); On-site; USD 132,000 - 189,000; Full time

Job summary

Google seeks an experienced Interaction Designer in Irvine, CA to transform complex tasks into intuitive experiences for billions of users. You will craft user flows, wireframes, mockups, and prototypes, collaborating with Engineering and Product Management to evolve the Google design language.

You will build infrastructure for 400 Google products, focusing on self-serve help experiences, leveraging AI and machine learning, while integrating human assistance when needed.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of interaction design experience in product design or UX design.
• Experience building interactive prototypes, working demos, and future concepts.
• Include a portfolio, website, or any other relevant link to your work in your resume.

Responsibilities

• Leverage AI tools to reimagine existing support journeys, prototype, and ship groundbreaking products.
• Deliver high-quality, holistic designs that balance user and business needs from concept to execution.
• Communicate user experiences at various stages using wireframes, flow diagrams, storyboards, and high-fidelity prototypes.
• Collaborate with product managers and engineers to understand requirements and provide creative, thoughtful solutions.
• Push creativity and develop new approaches to complex design problems while ensuring alignment with

Skills

Interaction design

UX design

Prototyping

AI in design

Accessibility design

Leadership

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design, HCI or related field

Job description

corporate_fare Google place Irvine, CA, USA ; Mountain View, CA, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

X Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Irvine, CA, USA; Mountain View, CA, USA.

• Bachelor's degree or equivalent practical experience.
  
• 4 years of interaction design experience in product design or UX design.
  
• Experience building interactive prototypes, working demos, and future concepts.
• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).

Preferred qualifications:

• Master's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
  
• Experience leveraging AI to innovate and drive cross-functional collaboration and cohesion.
• Experience designing for accessibility and across various form factors.
• Ability to lead and ideate products from scratch using a user-centered design process.

About the job

At Google, we "Focus on the user and all else will follow." Our Interaction Designers transform complex tasks into intuitive, easy-to-use experiences for billions of people. From creating user flows and wireframes to building mockups and prototypes, you will envision and bring product experiences to life with an inspired, refined, and magical feel. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, leveraging user insights to create industry-leading products.
As an Interaction Designer, you'll apply user-centered design methods to craft industry-leading user experiences from concept to execution, working with design partners to evolve the Google design language to build beautiful, innovative products.

In this role, you will build infrastructure providing help and support solutions for approximately 400 Google products, including Ads, YouTube, Play, Pay, and Pixel. Your primary focus is enabling customers to self-serve and resolve issues leveraging the best of AI, machine learning, and agentic technologies, while seamlessly looping in human assistance when required. You will redefine advertiser support by building an "Agentic-First" future and will be creating a dynamic, proactive ecosystem powered by transformative AI. You will deliver intelligent, proactive AI experiences that automatically troubleshoot problems and optimize campaigns.

You will drive the evolution of a groundbreaking support experience that delivers a personalized, intelligent, and proactive ecosystem for every advertiser. By fostering a self-improving system, you will ensure that every single interaction yields high-value training data, continuously elevating the agent's intelligence, capabilities, and effectiveness over time. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We're made up of multiple teams, building Google's Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $132000 - $189000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google .

• Leverage AI tools to reimagine existing support journeys, prototype, and ship groundbreaking products.
• Deliver high-quality, holistic designs that balance user and business needs from concept to execution.
• Communicate user experiences at various stages using wireframes, flow diagrams, storyboards, and high-fidelity prototypes.
• Collaborate with product managers and engineers to understand requirements and provide creative, thoughtful solutions.
• Push creativity and develop new approaches to complex design problems while ensuring alignment with