Intensive Outpatient Program Navigator

Oceans Healthcare, L.L.C.; Shreveport (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

Oceans Healthcare seeks an Outpatient Navigator to support transitions from inpatient to the Oceans Outpatient Program in Shreveport, LA. Under supervision, you will coordinate admissions, collect documentation, and guide families through the outpatient process to ensure a smooth transition.

Responsibilities include educating patients and families about IOP services, coordinating discharge planning with case management, and following up after the first two weeks in the program.

Responsibilities

• Educate inpatient groups about IOP services and benefits of the program.
• Facilitate admit process for patients stepping down into the IOP program including required documentation.
• Ensure new admit documentation is received by the Outpatient Coordinator prior to admit.
• Meet and escort patients at discharge from hospital to IOP group.
• Coordinate with family members to involve them in therapy sessions.
• Work with case management on discharge planning considering age, disability, and culture.
• Respond to patient and family inquiries regarding outpatient program.
• Conduct follow ups with patients and families after the first 2 weeks in the outpatient program.
• Communicate patient and family concerns to the IOP director in a timely manner.
• Perform other duties and projects as assigned.

Job description

Louisiana Behavioral Health is a partnership between Ochsner LSU Health Shreveport and Oceans Healthcare, two Louisiana-based providers leading the transformation of behavioral health care through evidence-based, patient-centered treatment for adolescents, adults and seniors.

The Outpatient Navigator, under the supervision of the Director Outpatient Services (OP) and in coordination with the Clinical Director, facilitates in-patient transitions into Oceans Outpatient Program upon patient discharge and thereafter in accordance with Joint Commission, Federal and State Regulations, the Oceans' Mission and Performance Improvement standards.

Essential Functions:

1. Conducts and assists in educating inpatient groups about IOP services and benefits of the program.
2. Facilitate the admit process for patients stepping down into the IOP program including all required documentation such as screenings, signed consents, etc.
3. Responsible for getting all new admit documentation to Outpatient Coordinator or other designated role in time required, prior to admit.
4. Meets and escorts patients at time of discharge from hospital to their IOP group.
5. Contacts family members of patients to coordinate family participation in therapy sessions.
6. Coordinates with case management in discharge planning in accordance with age/disability/cultural needs and involves members of the patient's support system in decision making as appropriate.
7. Responds to patient and family inquiries regarding outpatient program.
8. Conducts follow ups with patients and families after the completion of patient’s first 2 weeks in outpatient program.
9. Communicates all patient and family concerns to IOP director in a timely manner.
10. Performs other duties and projects as assigned.