Intensive In Home Team Lead

Carolinas Creative Counseling; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Carolinas Creative Counseling in Charlotte, NC is seeking an Intake Coordinator to support individuals through intake, eligibility, and ISP development. You will coordinate an interdisciplinary team, monitor progress, and help clients access services while maintaining accurate records.

The role requires a Master's in Psychology or Social Work and NC licensure, with at least one year of mental health experience. Monday–Friday hours with some travel may be required.

Qualifications

• Master's degree in Psychology or Social Work.
• Licensed to practice in North Carolina (board license).
• One year of experience with the mental health population.

Responsibilities

• Perform intake duties and explain agency services.
• Assess eligibility and conduct intake interviews.
• Develop and monitor the Individual Service Plan.
• Coordinate interdisciplinary team meetings and services.
• Maintain accurate case files and required data.
• Assist individuals and families in accessing supports.
• Advocate for individuals and mediate conflicts.
• Prepare quarterly reports and discharge planning.

Skills

Professional ethics

Confidentiality

Policy knowledge

Judgement

Data collection

Record-keeping

Professional presentation

Crisis response

Independent work

Follow instructions

Education

Masters in Psychology or Social Work

Job description

LETS GO!!

Join Our Exciting Team

We enjoy what we do and serve our community

Under general supervision, coordinates the intake and eligibility process. Assists the individual using services in obtaining services. Performs functional assessments and social histories. Convenes an Interdisciplinary Team. Facilitates the development of the Individual Service Plan. Establishes meaningful goals. Coordinates and monitors services in compliance with Administrative Rules, Services Management Plan, and other applicable policies and procedures. Measures progress toward goals. Maintains case files, correspondence and all other required data. Mediates conflicts and advocates for individuals using services.

Knowledge of:

• o Intensive In-Home policies and procedures
• o Clinical diagnosis and treatments
• o Human services and MH/DD/SAS network
• o Principles of choice, empowerment, and community integration
• o Disability related income sources
• o State Services and Definitions as outlined in MH/DD/SAS
• o Diagnostic and statistical manual
• o Basic office practices and procedures including record keeping and filing systems
• o English language to include grammar, spelling, sentence structure, and vocabulary; and
• o Proofreading skills
• o General math aptitude

Ability to:

• o Follow a professional code of ethics including confidentiality, individual rights, and Professional and legal issues in providing services.
• o M maintain confidentiality of protected information Understand and apply policies, rules and regulations
• o Exercise good judgment in analyzing situations, answering questions, and interpreting policies
• o Collect data, keep accurate and organized records, and ensure timely preparation of reports
• o Professionally present and represent MH/DD/SAS services that are courteous and responsive
• o Respond effectively during crisis situations
• o Work independently on projects and routine tasks
• o Follow oral and written instructions

SPECIFIC DUTIES:

To be performed satisfactorily with or without reasonable accommodation The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• o Performs intake duties, and explains agency services to applicants.
• o Processes applications for services by conducting intake interviews, completing social histories, obtaining necessary assessments and determining eligibility.
• o Determines legal settlement by verifying information, contacting providers, county and family members
• o Identifies alternative funding and assists the individual using services in accessing other financial supports.
• o Provides information regarding available community resources and its natural supports.
• o Convenes Admission Team and coordinates development of Individual Service Plan.
• o Assists individuals, their families, and their guardians in maximizing their abilities for sel1 direction by empowering them to achieve the greatest possible degrees of independence.
• o Mediates conflicts between providers, family members, individuals using services, legal representatives, and/or the agency relative to the needs of the individual, as identified in the Individual Service Plan.
• o Works with the Interdisciplinary Team to identify needs and establish meaningful goals
• o Requests funding appropriate to identified needs.
• o Coordinates the implementation and monitoring of the Individual Service Plan.
• o Monitors progress toward goals using required quarterly reports
• o Initiates discharge planning process to transfer/close cases when services no longer needed or desired.
• o Coordinates IIH services to established State Definitions

WORKING HOURS:

Monday through Friday, 8:30am - 5:00pm, with flexibility required to meet consumer needs. Some travel is required.

MINIMUM EDUCATION. TRAINING AND EXPERIENCE:

A graduate of a college or university with a Masters degree in a Psychology or Social Work field who holds a license issued by the governing board regulating a human service profession in NC. One year of documented experience working with the mental health population.

YOU MUST HOLD THE FOLLOWING LICENSE TO APPLY: (LCSW, LCSWA, LPC, LCMHC, LCMHCA, LMFT, LMFTA)