Intensive Case Manager

South County Mental Health Center; Delray Beach (FL); On-site; USD 48,000 - 60,000; Full time

Job summary

South County Mental Health Center, Inc. is seeking an Intensive Case Manager to support adults living with Severe and Persistent Mental Illness in the Delray Beach area. The role emphasizes assessment, linkage to services, advocacy, and wraparound supports to promote recovery and independence.

The position involves community-based case management, collaboration with clinicians, and documentation of care plans to ensure timely and effective service delivery. A Florida driver's license is required.

Qualifications

• Bachelor’s degree in Social Sciences from an accredited college or university.
• One year of experience in a related field.
• Valid Florida Driver’s License.
• Ability to obtain Florida Certification Board after hire.
• Preferred: MA in Social Sciences and CBHCM certification.

Responsibilities

• Client Care: conduct assessment interviews and weekly home visits.
• Provide basic counseling and connect clients to community resources.
• Coordinate care with psychiatrists, therapists, and social service providers.
• Develop comprehensive service plans and monitor progress.
• Documentation: complete progress notes, LOCUS assessments, and reviews.

Skills

Communication skills

Confidentiality laws

Organizational skills

Time management

Aggression management

Case management principles

Education

Bachelor’s Degree (BA/BS) in Social Sciences

MA in Social Sciences

CBHCM certification (Florida Certification Board)

Tools

Credible

LOCUS assessments

FARS

Job description

Description

COME GROW WITH US!

South County Mental Health Center, Inc. private non-profit behavioral healthcare provider serving south Palm Beach County from our headquarters in Delray Beach, Florida. Since 1974, we’ve been dedicated to delivering high-quality, compassionate behavioral health care to individuals and families of all ages and incomes.

At SCMHC, we take a community-centered approach to care, offering a wide range of services — from crisis screening and mobile response to outpatient therapy, psychiatric support, and tailored programs for children, adults, and families. Our team works together to support client well-being and independence while advocating for services in the least restrictive environment.

Whether on-site or in the community, we strive to make a meaningful difference in the lives of those we serve — and we’re looking for passionate professionals to join us in that mission.

PURPOSE

South County Mental Health Center (SCMHC) is seeking a dedicated, mission-driven Intensive Case Manager to support adults living with Severe and Persistent Mental Illness (SPMI).

If you’re passionate about advocacy, community-based care, and making a direct impact in clients’ lives — this role is for you.

POSITION SUMMARY

The Intensive Case Manager manages a caseload of up to 15 adults with severe and persistent mental illness through planning, linking, monitoring, advocacy, assessment, and wraparound services.

This position provides hands‑on, community-based case management services designed to promote recovery, stability, and independence.

RESPONSIBILITIES

Client Care (40%)

• Conduct assessment interviews
• Perform weekly home visits for all clients on caseload
• Provide basic counseling and support to clients and families
• Complete wraparound services as appropriate
• Link clients to community resources and support services

Client Advocacy (20%)

• Assist clients with applications for services and benefits
• Coordinate care with psychiatrists, therapists, medication clinics, hospitals, housing agencies, and social service providers
• Monitor treatment plans to ensure services are delivered timely and effectively

Documentation & Administrative Duties (40%)

• Complete progress notes, service plans, reviews, LOCUS assessments, FARS, and suicide risk assessments
• Maintain daily entries in Credible
• Attend staff meetings and supervision
• Develop comprehensive service plans
• Participate in quality improvement initiatives as assigned

Requirements

QUALIFICATIONS

Minimum Requirements

• Bachelor’s Degree (BA/BS) in Social Sciences from an accredited college or university
• One (1) year experience in a related field
• Valid Florida Driver’s License
• Ability to obtain Florida Certification Board after hire

Preferred Qualifications

• Two (2) years of case management experience
• MA in Social Sciences
• Certified Behavioral Health Case Manager (CBHCM) through the Florida Certification Board

KNOWLEDGE & SKILLS

• Knowledge of Baker Act, Marchman Act, and 65E-15 regulations
• Strong understanding of confidentiality laws, abuse reporting guidelines, and client rights
• Advanced written and verbal communication skills
• Strong organizational and time management skills
• Knowledge of psychiatric medications and community resources
• Ability to manage physically or verbally aggressive clients when necessary