Integrations- Regional Service Manager

Nextech; Salt Lake City (UT); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health insurance (employee only)

Dental & Vision

401k with match

Paid holidays

Personal days

Vacation days

Free life insurance

Job summary

Nextech is seeking an Integration Regional Service Manager (RSM) to lead the integration of newly acquired locations. You will work with Operations and the Integration team to provide hands-on leadership, training, and guidance, ensuring seamless onboarding and service quality for customers.

Ideal candidates bring 5+ years of field HVAC/R leadership, strong management and coaching skills, and a track record of recruiting and developing Dispatchers.

Qualifications

• Minimum of 5 years of field technical experience or equivalent
• Regional Service Manager experience preferred
• Strong HVAC/R knowledge with ability to coach technicians and customers
• Demonstrated management, coaching, and conflict-resolution experience
• Experience recruiting, onboarding, and developing Dispatchers
• Excellent written and verbal communication and interpersonal skills
• Strong customer-service skills with internal and external customers
• Ability to manage multiple priorities and meet deadlines
• Strategic, results-focused with attention to detail
• Able to work in a fast-paced environment and adapt to change

Responsibilities

• Travel to newly acquired locations to train RSMs and oversee Dispatcher onboarding
• Develop and execute training plans with clear objectives and timelines
• Partner with Integration team to build onboarding plans for new locations
• Provide regular progress updates on training and readiness
• Coach local management on hiring, training, and performance management
• Guide RSMs to achieve office goals and customer expectations
• Train RSMs to manage Dispatchers, relationships, and costs
• Conduct annual performance reviews with Operations Manager approval
• Support ASMs and help RSMs develop technicians
• Maintain customer satisfaction and communicate needs across teams
• Represent Nextech professionally and uphold safety and integrity

Skills

HVAC/R operations

Leadership

Communication

Training & coaching

Project management

Customer service

Excel

SM-Plus

Tools

SM-Plus

Excel

Outlook

Teams

Word

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

As an Integration Regional Service Manager (RSM), you’ll play a critical leadership role in bringing newly acquired locations into the Nextech organization. Working closely with Operations and the Integration team, you’ll provide hands‑on leadership, training, and operational guidance that helps new RSMs and Dispatchers succeed while protecting the high level of service our customers expect.

• Travel to newly acquired locations to train RSMs and oversee Dispatcher onboarding and training on Nextech processes, policies, systems, and procedures.
• Develop, coordinate, and execute training plans, ensuring key objectives are achieved within established timelines.
• Partner with the Integration team to build effective onboarding plans for newly acquired locations.
• Provide daily and/or weekly progress updates on training, operational readiness, and team acclimation.
• Coach local management on hiring, training, employee development, performance management, and discipline when needed.
• Guide new RSMs in achieving office goals, operational metrics, customer expectations, and company SLA requirements.
• Train RSMs to effectively manage Dispatchers, customer relationships, call scheduling, labor and material costs, reporting, and overall financial performance.
• Teach new RSMs how to evaluate employee performance and conduct annual reviews with Operations Manager approval.
• Support ASMs and help RSMs develop strong, capable HVAC/R technicians.
• Maintain customer satisfaction and communicate customer needs across Operations, Integration, Dispatch, and field leadership.
• Step into vacant RSM positions when needed, providing hands‑on operational leadership and continuity.
• Provide on‑site support to assigned regional offices when not actively supporting an acquisition.
• Manage acquisition‑related projects with urgency, organization, attention to detail, and a focus on timely completion.
• Represent Nextech professionally while reinforcing a culture of safety, integrity, expertise, customer‑first service, and accountability.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $90,000.00/Yr.

Max Compensation

USD $105,000.00/Yr.

What We’re Looking For

We’re looking for an experienced HVAC/R operations leader who knows how to turn knowledge into action. The right candidate brings technical credibility, strong business judgment, exceptional communication skills, and the ability to lead confidently through change.

• Minimum of 5 years of field technical experience and/or a proven track record of relevant experience.
• Previous Regional Service Manager experience strongly preferred.
• Strong HVAC/R technical knowledge with the ability to provide meaningful value to technicians and customers.
• Demonstrated management, coaching, and conflict‑resolution experience.
• Experience recruiting, hiring, onboarding, and developing Dispatchers.
• Excellent written and verbal communication and interpersonal skills.
• Strong customer‑service skills with both internal and external customers.
• Ability to build rapport and establish credibility quickly with employees, leaders, and customers.
• High sense of urgency with the ability to solve problems and remain level‑headed under pressure.
• Proven ability to manage multiple priorities, organize projects, meet deadlines, and deliver high‑quality work.
• Strategic, results‑focused mindset with strong attention to detail.
• Ability to thrive in a fast‑paced environment and successfully navigate changing circumstances.
• Positive, proactive, flexible, self‑motivated, and committed to continuous improvement.
• Ability to exercise discretion, tact, sound judgment, and professionalism.
• Comfortable working both independently and with cross‑functional teams.
• Strong computer proficiency, including Excel, Microsoft Word, Outlook, Teams, and SM-Plus.
• Clean and professional appearance consistent with a customer‑facing leadership role.

Physical Requirements

• Willing and able to travel up to 50% or as business needs require, including travel to newly acquired Nextech locations.
• Willing and able to work from assigned office location(s).
• Able to operate computers and standard office equipment, including printers, copiers, and telephones.
• Able to work at a computer for up to eight hours and alternate between sitting and standing throughout the workday.
• Able to lift and carry up to 15 pounds.
• Regularly requires vision, hearing, talking, and twisting.
• Occasionally requires walking, reaching, lifting, carrying, kneeling, pushing/pulling, bending, and crouching.
• Rarely requires climbing.
• May be required to use a personal smartphone with a camera capable of scanning a QR code for two-factor authentication.