HVAC Regional Service Manager

Nextech; Huntington Beach (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance (free employee option

Dental insurance

Vision insurance

Accident insurance

Critical illness insurance

Disability insurance

Supplemental life insurance

Free life insurance equal to annualpay

401k with 50% match up to 5%

7 paid holidays

2 paid personal days

10 paid vacation days

Job summary

Nextech, America’s largest HVAC/R service provider, seeks a Regional Service Manager to lead technicians and administrative staff across the region. You will drive operations, ensure customer satisfaction, and promote Nextech’s image and standards.

Ideal candidates have 5+ years in HVAC with management experience, strong communication, and a results-driven mindset. Manage dispatchers, meet SLAs, and collaborate with senior leadership to grow the business.

Qualifications

• 5 years of field HVAC experience or equivalent business experience.
• HVAC management experience in a leadership role.
• Technical knowledge to support technicians and customers.
• Strong sense of urgency to resolve problems.
• High level of computer skills and software literacy.
• Ability to build rapport with clients and teams.
• Proven track record and drive for results.

Responsibilities

• Recruiting and development of administration team.
• Delivery of company goals and metrics.
• Provide customer satisfaction across the region.
• Dispatcher onboarding and training.
• Annual reviews with Operations Manager approvals.
• Review company reports and share with team.
• Coordinate with field teams to meet SLA requirements.
• Manage dispatchers and ensure procedures are followed.
• Maintain weekly activity schedules and planning.
• Oversee labor and material costs for divisions.
• Support ASMs and technician development.
• Deliver high level of customer service consistently.

Skills

HVAC experience

HVAC management

Urgent problem solving

Computer skills

Client rapport

Proven track record

Organizational skills

Tools

MS Office

CRM systems

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $100,000.00/Yr.

Max Compensation

USD $125,000.00/Yr.

Responsibilities

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher on-boarding
• Evaluate and perform annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
• Escalation point for callbacks
• Successfully promote company’s image, appearance, and reputation
• Manage customer relationships for assigned area
• Maintain and communicate weekly activity schedule
• Ensure efficient and well-planned scheduling of all calls
• Ensure area meets or exceeds customer and company SLA requirements
• Manage dispatchers and ensure company systems and procedures are followed
• Bottom line accountability for assigned divisions
• Manage labor and material costs
• Support ASM and the development of technicians
• Excellent interpersonal and communication skills, both written and oral
• Deliver high level of customer service on a consistent basis

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience
• HVAC Management Experience
• Technical knowledge necessary to provide value to our technicians and customers
• Extremely high level of urgency to resolve problems
• High level of computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Level personality with a drive for success
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Strong attention to detail

Physical Requirements

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Able to sit at a computer for up to 8 hours