Integration Wave Manager

Keystone; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Vision Insurance

Disability Insurance

Supplemental Insurance

401(k) Match

Paid Time Off

Paid Holidays

Pet Insurance

Job summary

Keystone is seeking an Integration Wave Manager to lead multiple agency integrations across Property & Casualty and Employee Benefits. You will own day-to-day wave execution, plan schedules, manage dependencies, and ensure on-time delivery with adherence to standards.

You will collaborate with agency leadership, vendors, and internal stakeholders, drive risk management, and optimize processes to improve client experience. Willingness to travel ~15% and background check required.

Qualifications

• Bachelor's degree in business, project management, organizational leadership, or related field preferred.
• Minimum of 8 years of experience leading complex implementation, integration, or transformation programs.
• Strong understanding of insurance agency operations, acquisition integration, operational workflows, and change management.
• Proven ability to develop and execute large-scale enterprise implementation plans while managing multiple priorities, timelines, risks, and stakeholders across dispersed teams.
• Demonstrated success leading cross-functional teams in a fast-paced enterprise environment.
• Experience partnering with agency leadership, vendors, and operational teams to drive outcomes.
• Exceptional project/program management, organizational, communication, and facilitation skills; ability to influence stakeholders.
• Experience delivering executive-level presentations and updates; proficient with Smartsheet and MS 365.
• Hands-on experience with Applied Epic and enterprise software implementations.
• Willingness to travel approximately 15%.

Responsibilities

• Lead planning, execution, and delivery of multiple agency integrations within an assigned wave.
• Develop and manage wave project schedules, milestones, dependencies, and timelines.
• Drive execution discipline across workstreams, clarify priorities, and hold owners accountable for delivery.
• Monitor risks, issues, capacity, and performance; escalate and resolve as needed.
• Partner with agency leadership, stakeholders, and vendors for alignment and readiness.
• Ensure alignment between business objectives, scope, and stage-gate compliance across the wave.
• Foster partnerships with internal teams to ensure successful integration delivery.
• Identify opportunities to improve processes, delivery efficiency, and client experience.

Skills

Cross-functional leadership

Project management

Change management

Stakeholder management

Executive communication

Travel willingness

Applied Epic experience

Education

Bachelor's degree in Business Administration, Project Management, Organizational Leadership, or related field

Tools

Smartsheet

Microsoft 365

Applied Epic

Job description

Keystone is one of the largest and fastest-growing insurance brokerages in the country — ranked #26 among U.S. retail brokers and #4 fastest-growing in the Top 50 by Business Insurance. Our platform spans 33+ states, 180+ agency partners, and more than $500 million in revenue — uniting some of the country's most respected independent agencies with the scale, tools, and resources of a national brokerage. Through operational support in finance, HR, marketing, technology, producer development, and M&A, we empower agencies to grow while preserving what makes them who they are — their client relationships and their role in the communities they serve. Guided by our trademarked commitment, "Trust, our most important policy," Keystone is building the insurance solution every family and business can count on. For more information, visit https://mykeystone.com/.

Integration Wave Manager

Position Overview:

The Integration Wave Manager serves as the Wave Leader responsible for executing and delivering multiple concurrent agency integrations within an assigned implementation wave. This role owns day-to-day wave execution, drives accountability across cross‑functional workstreams, and ensures integrations are delivered on time, within scope, and aligned to organizational standards. Working closely with cross‑functional workstreams, agency leadership, and executive stakeholders, the Integration Wave Manager leads execution from planning through go‑live and stabilization, manages dependencies and risks, resolves issues, and ensures a consistent implementation experience across the wave.

Key Responsibilities:

• Serve as the Wave Leader accountable for planning, execution, and successful delivery of multiple agency integrations within an assigned implementation wave for Property & Casualty and Employee Benefits implementations.
• Develop and manage wave project schedules, critical paths, milestones, dependencies, and implementation timelines.
• Drive execution discipline across workstreams by clarifying priorities, tracking commitments, managing handoffs, and holding owners accountable for delivery.
• Monitor risks, issues, resource capacity, and project performance, driving timely resolution and escalation when needed.
• Partner with agency leadership, business stakeholders, and vendors to ensure alignment, readiness, and successful outcomes.
• Ensure alignment between business objectives, project scope, and stage‑gate compliance across the wave.
• Foster strong partnerships with internal stakeholders to ensure successful and consistent integration delivery.
• Identify opportunities to improve implementation processes, delivery efficiency, and client experience.

Qualifications:

• Bachelor's degree in Business Administration, Project Management, Organizational Leadership, or a related field preferred.
• Minimum of 8 years of experience leading complex implementation, integration, or transformation programs involving Property & Casualty and/or Employee Benefits operations.
• Strong understanding of insurance agency operations, acquisition integration, operational workflows, and change management.
• Proven ability to develop and execute large-scale, enterprise implementation plans while managing multiple priorities, timelines, risks, and stakeholders across geographically dispersed teams.
• Demonstrated success leading cross‑functional teams in a fast‑paced, deadline‑driven enterprise environment.
• Experience partnering with agency leadership, business stakeholders, vendors, and operational teams to drive successful implementation outcomes and organizational adoption.
• Exceptional project/program management, organizational, communication, facilitation, and relationship-building skills, with the ability to influence stakeholders at all levels of the organization.
• Strong presentation and facilitation skills with experience delivering executive‑level presentations and implementation updates to large audiences.
• Expertise in project management and collaboration tools, i.e., Smartsheet, Microsoft 365, or similar platforms.
• Hands‑on experience with Applied Epic, including enterprise software implementations, integrations, data conversions, or optimization initiatives.
• Willingness and ability to travel approximately 15%.
• Ability to pass a criminal background check, as permitted by law.

Remote Work Environment:

Preference given to candidates in Eastern or Central U.S. time zones

Salary Transparency Statement:

In accordance with state and local pay transparency laws, we will provide the applicable salary range upon request to candidates who reside in jurisdictions where such disclosure is required.

• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies:

Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.