Integration Support - Federal Customer

Socket.dev; Maryland; On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev in Chantilly, VA is seeking an Integration Support professional for Federal Customer roles, providing hands-on installation, sustainment, troubleshooting, and field execution to keep mission systems operational.

Responsibilities include deployment support, break-fix work, hardware handling, ticket resolution, and coordination with engineering and operations teams in a secure environment. TS/SCI clearance is required and on-site work is expected.

Qualifications

• Experience in field engineering, integration support, break-fix, deployment, or technical support roles.
• Strong hands-on troubleshooting skills across hardware and infrastructure components.
• Active TS/SCI clearance and ability to maintain access as required by the program.

Responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks
• Troubleshoot break-fix incidents and restore services as quickly as possible
• Support tickets, service requests, and field issues through closure
• Validate equipment functionality and document support actions taken
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
• Maintain tools, spares, parts, and support readiness as required
• Follow site procedures, escalation paths, and change practices
• Provide direct customer-facing support in operational settings

Skills

Troubleshooting

Communication

TS/SCI Clearance

Job description

Integration Support - Federal Customer (Chantilly - VA)

(on-site 5 days per week: TS/SCI Required)

Job summary

The Deployment & Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment.

Key responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks
• Troubleshoot break-fix incidents and restore services as quickly as possible
• Support tickets, service requests, and field issues through closure
• Validate equipment functionality and document support actions taken
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
• Maintain tools, spares, parts, and support readiness as required
• Follow site procedures, escalation paths, and change practices
• Provide direct customer-facing support in operational settings

Required qualifications

• Experience in field engineering, integration support, break-fix, deployment, or technical support roles
• Strong hands-on troubleshooting skills across hardware and infrastructure components
• Experience with ticket-based workflows and service response expectations
• Ability to work onsite and support physically active technical tasks
• Strong communication and team coordination skills
• Active TS/SCI and ability to maintain access as required by the program

Preferred qualifications

• Experience in data center, lab, or secure facility support environments
• Experience with imaging, build, rack-and-stack, or cable management activities
• Experience supporting shift work, travel, or after-hours response as needed
• Familiarity with spare parts control, asset handling, and escalation coordination
• Experience supporting government or classified programs

Work environment / program context

This role serves as the execution layer closest to the equipment and the user. This position focuses on deployment preparation and operational support.