Integration Support Engineer

RJW Logistics Group

Elk Grove Village (IL)

On-site

USD 90,000 - 110,000

Full time

14 days+

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Benefits offered by this job

401(k) matching

Medical/Dental/Vision insurance

Paid time off

Flexible spending account

Job summary

RJW Logistics Group, located in Elk Grove Village, IL, seeks an Integration Support Engineer to maintain and optimize integration processes. This role involves working with EDI, APIs, and data transformation, ensuring data accuracy across systems.

The ideal candidate will have a Bachelor's degree in a related field and 3+ years of experience in integration support. Benefits include healthcare options and a 401(k) matching program.

Qualifications

3+ years of experience in integration support or application support roles.
Strong understanding of EDI, APIs, and file-based integrations.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Monitor, troubleshoot, and resolve integration issues involving EDI and APIs.
Document integration configurations and process flows.
Communicate effectively with technical and non-technical stakeholders.

Skills

EDI (X12, EDIFACT)

APIs (REST, SOAP)

Data analysis and validation

Analytical, troubleshooting, and problem-solving skills

Communication skills

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

MuleSoft

Dell Boomi

IBM Sterling

Cleo

SQL

Job description

Pay: $90,000 - $110,000 annually + MyShare Equity Program

Position Overview

The Integration Support Engineer is responsible for maintaining, supporting, and optimizing integration processes that enable seamless data exchange between internal systems, external partners, and enterprise applications. This role requires strong technical expertise in EDI, APIs, and data transformation, with a focus on troubleshooting, analysis, and continuous improvement. The ideal candidate excels in identifying and resolving integration issues quickly, ensuring data accuracy and reliability across all connected systems.

Key Responsibilities

Integration Support & Technical Execution

Monitor, troubleshoot, and resolve integration issues involving EDI, APIs, flat files, and other data transfer protocols.
Perform data analysis and validation to ensure successful system-to-system communication.
Collaborate with business analysts, developers, and third-party vendors to implement and enhance integrations.
Maintain compliance with trading partner requirements, internal SLAs, and industry standards.
Participate in deployment and testing of new or modified integrations.

Process Improvement & Documentation

Document integration configurations, mapping specifications, and process flows.
Identify recurring issues and work with the team to recommend root-cause solutions and long-term fixes.
Contribute to continuous improvement initiatives and help streamline integration workflows.
Assist in the creation and maintenance of standard operating procedures (SOPs) and support documentation.

Collaboration & Communication

Communicate effectively with both technical and non-technical stakeholders regarding issue status and resolution.
Collaborate with internal business units and external partners to ensure integration reliability and data accuracy.
Escalate complex issues to the Integration Support Lead or development teams when necessary.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
3+ years of experience in integration support, EDI operations, or application support roles.
Strong understanding of EDI (X12, EDIFACT), APIs (REST, SOAP), and file-based integrations (XML, CSV, JSON).
Experience with integration platforms (e.g., MuleSoft, Dell Boomi, IBM Sterling, Cleo, etc.).
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience with ERP/WMS systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite).
Familiarity with cloud-based integration tools and message queuing technologies (MQ, Kafka, etc.).
ITIL certification or experience with structured incident and problem management.
Working knowledge of SQL for data validation and troubleshooting.

Key Competencies