Integration Specialist I (Support Team)

TrueCommerce; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Join a dynamic team at a leading supply chain solutions provider as an Integration Specialist I. This role involves troubleshooting and resolving complex customer issues related to ERP systems, ensuring timely support, and collaborating with various stakeholders. Ideal candidates will have a strong background in technology and exceptional customer service skills. Enjoy a hybrid working environment and contribute to our commitment to exceeding client expectations.

Qualifications

• 1-2 years in a software support environment.
• Ability to communicate technical information effectively.
• Enjoys troubleshooting and finding solutions.

Responsibilities

• Troubleshoot & resolve complex customer issues.
• Communicate task/ticket status and issues to clients.
• Provide production support to troubleshoot customer issues.

Skills

Customer Service Skills

Troubleshooting

Education

Associate degree in IS/IT/CIS or related

Tools

ERP Solutions

FTP

SFTP

AS2

VANs

Job description

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Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

TrueCommerce is seeking an Integration Specialist I for our Support Department. The Customer Support department at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and technologies.

The Integration Specialist will provide frontline support to our customers in resolving what may be complex, business impacting problems. The role of the Integration Specialist will ensure that all issues are resolved in a timely and accurate manner while leveraging internal tools and co-supporting resources. The ideal candidate will have a strong background in technology, loves troubleshooting and fixing software errors. Experience with flat file formats as well as with FTP, SFTP, AS2, VAN connections.

This role will be hybrid if near Columbus, OH or Pittsburgh, PA or otherwise considered a remote opportunity if not within that specific area.

As an Integration Specialist on our Support Team, you will:

• Troubleshoot & resolve complex customer issues including ERP, system, mapping, data and environmental issues.
• Demonstrates accurate & efficient troubleshooting of customer issues between the partner, our translator and the customer systems.
• Communicates and fields task/ticket status and issues to client and coworkers via email, phone and chat. (NetSuite)
• Ability to collaborate with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.
• Works directly with existing clients and trading partners and provides production support to troubleshoot and diagnose customer issues.
• Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.
• Provides recommendations and support to clients and internal teams on integrated solutions.
• Support and collaborate with other internal departments to ensure customer issues are resolved
• Remaining ahead of new technologies as needed to successfully support internal and external customers
• Ensure customer satisfaction through efficient, effective diagnosis and resolution of customer questions and problems.
• Research and coordinate resolution for integration or mapping issues with the respective teams.
• Document all client interactions and resolutions within internal ticketing systems
• On call support is required and will be rotated throughout the team.
  

Requirements For Success As An Integration Specialist I

• 1-2 years in a software support, client services, help desk or call center environment
• Ability to communicate technical information effectively to coworkers and customers
• Excellent Customer Service Skills
• Must enjoy troubleshooting and finding solutions
• Ability to manage projects (Support Tickets)
• Ability to work independently and with a Team
• Ability to train customers on product features and functionality
  
  

Preferred

• Knowledge with a variety of Enterprise Resource Planning (ERP) and shipping solutions
• Experience with flat file formats
• Experience with FTP, SFTP, AS2, VANs
• EDI experience and an understanding of standardized data storage processing
• Familiarity with Coding/Programming/Scripting Language
  
  

Education

• Associate degree in IS/IT/CIS or related preferred. Will consider work experience in lieu of degree.
  
  

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Human Resources Services

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