Integration Specialist I (Support Team)

TrueCommerce; Cranberry Township (Butler County); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic and growing company as an Integration Specialist, where you will play a key role in supporting customers with their software integration needs. This position involves troubleshooting complex issues, collaborating with various teams, and ensuring customer satisfaction through effective problem resolution. You will leverage your technical skills and customer service expertise to make a significant impact in the supply chain solutions space. If you enjoy solving problems and working with technology, this is an exciting opportunity to grow your career in a supportive environment.

Qualifications

• 1-2 years in software support or client services environment.
• Ability to communicate technical information effectively.

Responsibilities

• Troubleshoot and resolve complex customer issues including ERP and data issues.
• Document all client interactions and resolutions within internal ticketing systems.

Skills

Customer Service Skills

Troubleshooting

Project Management

Technical Communication

Education

Associate degree in IS/IT/CIS

Tools

NetSuite

FTP

SFTP

AS2

VAN

Job description

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

TrueCommerce is seeking an Integration Specialist I for our Support Department. The Customer Support department at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and technologies.

The Integration Specialist will provide frontline support to our customers in resolving what may be complex, business impacting problems. The role of the Integration Specialist will ensure that all issues are resolved in a timely and accurate manner while leveraging internal tools and co-supporting resources. The ideal candidate will have a strong background in technology and loves troubleshooting and fixing software errors. Experience with flat file formats as well as with FTP, SFTP, AS2, and VAN connections is required.

This role will be hybrid if near Columbus, OH or Pittsburgh, PA, or otherwise considered a remote opportunity if not within that specific area.

As an Integration Specialist on our Support Team, you will:

• Troubleshoot & resolve complex customer issues including ERP, system, mapping, data, and environmental issues.
  • Demonstrate accurate & efficient troubleshooting of customer issues between the partner, our translator, and the customer systems.
  • Communicate and field task/ticket status and issues to clients and coworkers via email, phone, and chat (NetSuite).
  • Collaborate with all levels of management, coworkers, clients, trading partners, and warehouse personnel to resolve EDI issues.
  • Work directly with existing clients and trading partners and provide production support to troubleshoot and diagnose customer issues.
  • Obtain feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.
  • Provide recommendations and support to clients and internal teams on integrated solutions.
• Support and collaborate with other internal departments to ensure customer issues are resolved.
  • Remain ahead of new technologies as needed to successfully support internal and external customers.
  • Ensure customer satisfaction through efficient, effective diagnosis and resolution of customer questions and problems.
  • Research and coordinate resolution for integration or mapping issues with the respective teams.
  • Document all client interactions and resolutions within internal ticketing systems.
• On-call support is required and will be rotated throughout the team.

Requirements for Success as an Integration Specialist I:

• 1-2 years in a software support, client services, help desk, or call center environment.
• Ability to communicate technical information effectively to coworkers and customers.
• Excellent customer service skills.
• Must enjoy troubleshooting and finding solutions.
• Ability to manage projects (Support Tickets).
• Ability to work independently and with a team.
• Ability to train customers on product features and functionality.

Preferred:

• Knowledge of a variety of Enterprise Resource Planning (ERP) and shipping solutions.
• Experience with flat file formats.
• Experience with FTP, SFTP, AS2, and VANs.
• EDI experience and an understanding of standardized data storage processing.
• Familiarity with coding/programming/scripting languages.

Education:

• Associate degree in IS/IT/CIS or related preferred. Will consider work experience in lieu of degree.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.