Integration Analyst

iSolved HCM; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in employee experience technology is seeking an Integration Analyst to enhance integration operations. The role involves managing client requests, troubleshooting data communications, and ensuring high customer satisfaction. Ideal candidates are self-motivated problem solvers with strong communication skills. Join a dynamic team committed to delivering exceptional service and improving operational efficiency.

Qualifications

• Typically requires a minimum of 1 - 3 years of related experience.

Responsibilities

• Implement integrations for new client requests.
• Manage high volume of projects and support cases.
• Troubleshoot complex technical data communications.

Skills

Problem Solving

Communication

Time Management

Technical Aptitude

Teamwork

Job description

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Integration Analyst is an integral member of the team that will play a role in leading and partnering with our internal and external customers and vendors. This includes maintaining ongoing integration operations to ensure high levels of performance and customer satisfaction and integrations are working efficiently.

Core Job Duties

• Implement integrations for new client requests by completing required configurations within isolved, while maintaining communications with 3rd party vendors and clients
• Communicate with customers and third-party vendors to clarify data format requirements and validate data transmitted via SFTP or API during testing periods of implementation.
• Manage high volume of projects and support cases to ensure client needs are fulfilled in a timely, efficient manner.
• Assist in creating complex Report Writer reports for our customers.
• Handle customer phone and email support through NetSuite.
• Troubleshoot complex technical data communications and transformation issues
• Manage escalated issues and provide resolution
• Work toward and maintain a working knowledge of all isolved modules and functionality.
• Work toward continuous quality improvement by reviewing instruction and specification documents. Update documents for improved clarity and when changes occur with functionality.

Minimum Qualifications

• Must bring can-do attitude and willingness to learn
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to map third party data requests to the isolved data set,
• Ability to multi-task in a fast-paced environment
• Highly self-motivated and team-oriented
• Strong time management and prioritization skills required
• Demonstrated strong technical aptitude and capabilities
• Excellent written and verbal communication skills
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience
• Self-directed and self-motivated individual with an inquisitive and persistent nature
• Ability to achieve high performance and efficiency in a remote work environment
• Typically requires a minimum of 1 - 3 years of related experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.