Integrated Services Navigator-Baseline

MOUNTAIN PARK HEALTH CENTER; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Mountain Park Health Center in Phoenix seeks an Integrated Services Navigator to connect patients with behavioral health or nutritional counseling, schedule appointments, and navigate barriers to care with culturally competent service.

You will conduct face-to-face screenings, document in EMR, and collaborate with providers to ensure timely access while maintaining dependable attendance and patient satisfaction.

Qualifications

• High School education or GED required.
• 1+ year experience in Electronic Medical Records.
• Valid AZ driver’s license.
• Bilingual in English and Spanish.

Responsibilities

• Conducts face-to-face screenings to schedule patients eligible for behavioral health or nutritional services.
• Identifies, evaluates, and resolves barriers to care, scheduling and completion of integrated services appointments.
• Utilizes motivational interviewing tools to encourage patients to schedule and complete integrated services visits.
• Maintains accurate and complete documentation in patient records.
• Evaluates patient concerns, complaints, and trends to recommend changes to accommodate patient needs and eliminate barriers.
• Maintain regular and predictable attendance.
• Performs other duties as required.

Skills

Bilingual (English/Spanish)

Customer service

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Electronic Medical Records (EMR)

Job description

• Location 635 E Baseline Rd,Phoenix, AZ, 85042,United States
• Job Category Integrated Health
• Employee Type Non-Exempt

Contact information

• Email [e-mail]

Description

The Integrated Services Navigator is responsible for providing culturally competent navigation services to patients needing behavioral health or nutritional counseling appointments. The Navigator is expected to build working relationships, provide, and connect patients with an integrated services provider, while practicing excellent customer service . This position solves problems and supports patients throughout the various points from appointment scheduling to completion of visit.

Essential Functions:

• Conducts face-to-face screenings to schedule patients eligible for behavioral health or nutritional services.
• Identifies, evaluates, and resolves real and perceived barriers to care, scheduling and completion of integrated services appointments.
• Utilizes evidence-based motivational interviewing tools to encourage patients to schedule and complete integrated services visits.
• Maintains accurate and complete documentation in the patient records.
• Evaluates patient concerns, complaints, and trends to recommend changes to accommodate patient needs and eliminate barriers.
• Maintain regular and predictable attendance.
• Performs other duties as required.

Position Qualifications:

Minimum Qualifications:

• High School Education or GED (General Education Degree) equivalent.
• One (1) year or more experience in Electronic Medical Records.
• Valid AZ driver’s license.
• Bilingual in English and Spanish.

Preferred Qualifications:

• Associate degree in related field .
• One (1) year or more of Medical Assistant back-office experience or patient navigator.