Integrated Services Manager

Milwaukee County; West Allis (WI); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Competitive benefits package

Disability accommodations available

Job summary

Milwaukee County seeks an Integrated Services Manager within Behavioral Health Services. This role leads an interdisciplinary ACT-CSP team, ensuring high-quality clinical care for individuals with serious mental illness.

The position requires Wisconsin residency, a relevant master’s degree, and supervisory experience. Responsibilities include staff supervision, program design, and regulatory compliance, with emphasis on evidence-based practices and fidelity to ACT.

Qualifications

• Master's degree or higher in a related field required
• 3+ years experience in Mental Health or Substance Abuse
• 1+ year supervisory or management experience
• Wisconsin residency required at application
• Licensed (LCSW/LPC/LMFT or approved variance) to serve as CSP Clinical Coordinator

Responsibilities

• Supervise ACT Team staff, including performance plans, hiring, training, and workload management
• Provide clinical leadership to ensure ACT team delivers evidence-based care and optimal outcomes
• Maintain fidelity to ACT and participate in fidelity measurement activities
• Oversee program fiscal accountability and revenue maximization
• Provide regular clinical supervision and manage regulatory requirements for CSP
• Support quality improvement and quality assurance initiatives with BHS Research and Quality teams
• Perform other duties as assigned

Skills

Staff supervision

Clinical leadership

Quality improvement

Regulatory compliance

Evidence-based practices

Education

Master's degree or higher in Social Work, Occupational Therapy, Counseling, Nursing or closely related field

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Teams

Job description

801 S 60th St, West Allis, WI 53214, USA

Job Description

Posted Friday, August 21, 2026 at 6:00 AM | Expires Tuesday, September 1, 2026 at 5:59 AM

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.If disability related accommodations are needed, please email [e-mail]. For submitted application inquiries please [e-mail] . Please note:an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date : August 31, 2026 @ 11:00pm CST or upon the receipt of 50 application submissions.

Integrated Services Manager

Department: Behavioral Health Services (BHS)

Hourly/Salary Range: $79,268.80 - $118,913.60/yr

Job Summary

The Integrated Service Manager is a leadership position with supervisory responsibilities of an interdisciplinary Assertive Community Treatment (ACT) - Community Support Program (CSP) team in the CARS department. This specific position has direct responsibility for the maintenance and oversight of this team that provides comprehensive and direct clinical care to individuals with serious and persistent mental illness who have multiple risk factors.

Job Responsibilities

• Supervise Staff on the Assertive Community Treatment (ACT) Team - Prepare and evaluate staff performance plans, interviewing and hiring staff for multidisciplinary team, staff training and orientation, handle disciplinary and performance issues, manage staff workloads, and schedule staff activities.
• Clinical Leadership of the Assertive Community Treatment (ACT) Team - Using the evidence-based practices of ACT, directs team members to deliver services that promote optimal clinical outcomes. Responsible for program design and implementation. Directs day-to-day clinical operations. Leads treatment planning, admissions and discharges.
• Maintains Evidence-based Practice Fidelity - Works with team to implement standards and practices that achieve full fidelity of Assertive Community Treatment (ACT) and assists with fidelity measurement activities.
• Maintains Program Fiscal Accountability - Provides oversight of team functions to ensure appropriate staff productivity measures and ensures revenue maximization through all funders.
• Clinical Supervision - Provides regular clinical supervision through daily team meetings and weekly individual supervision with all multidisciplinary team members.
• Regulatory Oversight - Works independently and in collaboration with CARS Community Support Program (CSP) leadership to ensure all regulatory measures of a CSP outlined in DHS 63 are met.
• Quality Improvement - Works with the ACT team and BHS Research and Quality team to conduct annual and as-needed quality improvement projects.
• Quality Assurance - Develops systematic means of measuring the quality of both services and documentation to ensure the ACT team services are of the highest standard.
• Other duties as assigned.

Required Education, License/Certification and Experiences

• Current residency within the State of Wisconsin upon application required
• Valid Wisconsin Driver’s License and a reliable insured vehicle are required and must be maintained throughout incumbency
• Master’s degree or higher in Social Work, Occupational Therapy, Counseling, Nursing or closely related field required
• Three (3) years or more of work experience in Mental Health or Substance Abuse required
• One (1) year or more of work experience in a Supervisory or Management role required
• Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT) or an approved variance from the State of Wisconsin Department of Health Services to serve as a CSP Clinical Coordinator based on applicable experience.
• Candidates must have either 3,000 hours of supervised clinical experience in a practice where the majority of clients are adults living with a chronic mental illness or 1,500 hours of supervised clinical experience in a Community Support Program
• Clinical knowledge of the needs of individuals with serious and persistent mental illness, co-occurring disorders and the civil legal system is required
• Basic knowledge of all related computer and software applications such as Microsoft Word, Excel, Outlook, PowerPoint and Teams required

Preferred Education, License/Certification and Experiences

• Knowledge and experience supervising Evidenced Based Practice of Assertive Community Treatment is preferred

NOTE: This original application is open to residents of the State of Wisconsin at the time of application. In accordance withSection 11, Rule3 of theCivil Service Rules a non-competitive examination will be held for this position. The non-competitive examination will consist of criteria deemed appropriate by the Director of Human Resources. APPLICANTS MUST POSSESS THE MINIMUM QUALIFICATIONS AT THE TIME OF FILING AN APPLICATION.

PGNR28

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

801 S 60th St, West Allis, WI 53214, USA