Integrated Programs Coordinator

Truman Medical Centers; Northpoint (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

Truman Medical Centers in Northpoint, Kansas City, Missouri, is seeking an Integrated Programs Coordinator to support the Financial Counseling Center. This full-time role operates 8:00 AM–4:30 PM, 40 hours per week, and is grant-funded.

You will determine MO Healthnet eligibility, verify insurance, collect demographic and financial data, and guide patients through financial options and assistance programs. Strong computer skills and clear communication are essential in a busy environment.

Qualifications

• High School diploma or equivalent.
• Concise written and verbal communication skills.
• Strong computer skills: Outlook, Word, PowerPoint, Excel.

Responsibilities

• Determine and verify eligibility of MO Healthnet applications by reviewing applications and assessing income/assets.
• Verify and load insurance into the UH system as patients are approved.
• Interview patients to obtain demographic and financial data and link to clinical/financial systems.
• Explain health benefit regulations and patient financial obligations to patients and callers.
• Ask key questions to quickly assist patients with financial options and resources.
• Make informed decisions using multiple systems to determine eligibility for assistance programs.

Skills

Strong computer skills (Outlook, Word,

Concise written and verbal comms

Multitasking and prioritization

Education

High School diploma or equivalent

Tools

Outlook

Word

PowerPoint

Excel

Job description

Integrated Programs Coordinator

Job Location: Northpoint, Kansas City, Missouri
Department: Financial Counseling Center, UHTMC
Position Type: Full time
Work Schedule: 8:00 AM – 4:30 PM
Hours Per Week: 40

This position is funded solely by grant funds. Regrettably, if the funding from the grant ends, the position may cease.

Responsibilities

• Determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet), specifically for applications completed by UH FCC staff, by reviewing applications, gathering documentation, and assessing income, assets, and other factors.
• Verify and load insurance into the UH system as patients become approved.
• Serve as a front‑line representative by interviewing patients and other sources to obtain demographic and financial data, and link patients to clinical and financial systems of the hospital.
• Communicate health benefit regulations and patient financial obligations to responsible parties and act as a first contact via phone or in person for patients and customers seeking information about financial assistance.
• Ask key questions to correctly and rapidly assist patients with financial options, using all interactions as a problem‑solving opportunity.
• Make informed decisions using multiple systems and tools to ascertain eligibility for assistance programs and perform work independently.

Minimum Requirements

• High School diploma or equivalent.
• Meet state of Missouri employment requirements for all persons contracted to do work with the Department of Social Services, including satisfaction of all state income tax requirements and fingerprinting.
• Successfully complete the 6‑8 week Family Support Division training related to application processing.
• Concise written and verbal communication skills.
• Strong computer skills: advanced keyboard use, Outlook, Word, PowerPoint, Excel.
• Ability to work in a busy, loud, and demanding environment and independently recognize and evaluate situations for urgency.
• Strong emotional intelligence and empathy; detail oriented and accurate.
• Ability to multi‑task and prioritize tasks.

Preferred Qualifications

• Previous experience as a Family Support Division Worker.
• Experience in hospital admission and/or patient accounting.
• Knowledge of basic medical terminology.
• Proficiency in Outlook, Word, and Excel.

Equal Employment Opportunity Statement

University Health (UH) is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless of race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.