Integrated Programs Coordinator

Truman Medical Centers; Lakewood (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Truman Medical Centers seeks an Integrated Programs Coordinator for the UH Lakewood Medical Center site in Missouri. The role focuses on MO HealthNet eligibility determinations for applications prepared by UH FCC staff, with duties at the North Pointe building starting April/May.

This grant-funded, full-time position requires strong communication, data gathering, and multi-system navigation, plus frontline interaction with patients and hospital staff to explain options and ensure timely

Qualifications

• Concise written and verbal communication skills.
• Ability to interview patients and families, gathering information.
• Advanced computer skills with MS Office and hospital systems.
• Must meet Missouri employment requirements and fingerprinting.
• Experience with Medicaid/health benefits is a plus.

Responsibilities

• Determine and verify MO HealthNet eligibility for UH FCC applications.
• Review applications, gather documentation, assess income/assets.
• Verify and load insurance in the UH system as patients are approved.
• Serve as frontline representative; interview patients to collect data.
• Explain health benefit regulations and patient financial obligations.
• Use multiple systems to determine program eligibility independently.

Skills

Communication skills

Multi-tasking

Detail oriented

Problem solving

Verbal communication

Education

High School diploma or equivalent

Family Support Division training (6-8 weeks)

Tools

Outlook

Word

PowerPoint

Excel

Job description

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site. Please log into myWORKDAY to search for positions and apply.

Integrated Programs Coordinator 101 Truman Medical Center

Job Location: UH Lakewood Medical Center Kansas City, Missouri

Department: Financial Counseling Center UHLMC

Position Type: Full time

Work Schedule: 8:00AM - 4:30PM

Hours Per Week: 40

Job Description

This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease. Please note: This position will take place at our new location North Pointe building in April/May. The Integrated Program Coordinator’s primary role is to determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet) – specifically, those applications completed by UH FCC staff. This involves reviewing applications; gathering necessary documentation; assessing income, assets and other factors to determine program eligibility; as well as verifying and loading insurance in the UH system as patients become approved. Secondarily, this role serves as a front‑line representative for the organization by interviewing patients and/or other sources to obtain demographic and financial data, linking patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligations to responsible parties. Communication and interviewing may occur in a variety of settings – face to face, over the phone, bedside, within the ambulatory clinics or via online tools. When on the phone, serves as a first contact for patients and other internal/external customers seeking information about financial assistance. Asks key questions to correctly and rapidly assist patients in answering their questions about financial options. Uses all patient interactions as an opportunity to be a problem solver for system. Makes informed decisions using multiple systems and tools to ascertain eligibility for assistance programs. Is proficient in these activities and systems such that work is performed independently.

Minimum Requirements

• High School diploma or equivalent
• Must meet state of Missouri employment requirements for all persons contracted to do work with Department of Social Services which includes satisfaction of all state income tax requirements and fingerprinting.
• Questions about state income taxes should be referred to Missouri Department of Revenue or RSMo Section 105.262
• Successfully complete the 6-8 week Family Support Division training related to application processing
• Concise written and verbal communication skills
• Communication skills to interview patients and families, to gather and exchange information with other hospital staff members, physicians, and resource persons.
• Minimum requirements met for Resource Counselor II
• Advanced computer, keyboard, Outlook, Word, Power Point, Excel
• Ability to work in a busy, loud and demanding environment
• Must independently recognize and evaluate situations for the level of urgency
• Strong emotional intelligence and empathy
• Must be detail oriented and accurate
• Ability to multi-task and prioritize tasks

Preferred Qualifications

• Prefer previous experience as a Family support Division Worker
• Experience in hospital admission and/or patient accounting desirable
• Knowledge of basic medical terminology helpful
• Computer skills preferred include Basic Outlook, Word and Excel

Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.